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Restaurant Team Member

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Tim Hortons

2mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Belfast

AI generated summary

  • You should be a positive team player with customer service experience, excellent communication skills, and flexibility to work varied hours, including mornings, evenings, and weekends.
  • You will greet customers warmly, ensure fast service, maintain food safety standards, complete cleaning tasks, contribute to restaurant goals, and follow procedures for safety and cleanliness.

Requirements

  • To apply for the position of Restaurant Team Member you will be a positive team player, who has previous customer service experience within a dynamic, fast paced environment.
  • You will possess excellent communication skills with a strong focus on the customer and coupled with the flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends).
  • If you have a passion for fantastic customer service, thrive on customer satisfaction and have a healthy obsession with coffee then we would love for you to get in touch and apply for our Restaurant Team Member opportunity!

Responsibilities

  • Your Key Responsibilities As Restaurant Team Member Include
  • Welcoming every customer with a smile and being genuinely friendly at all times
  • Delivering fast, friendly and accurate service to all customers
  • Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager!
  • Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards!
  • Carry out temperature checks and record as per company process!
  • Complete daily and weekly cleaning schedules as per cleaning chart
  • Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation
  • Adhering to restaurant performance standards for crew stations and as per shift manager directions
  • Being aware of the goals and targets of the restaurant. This ensures your actions contribute towards achieving them.
  • Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations!
  • Report all work related near misses, injuries and illnesses as soon as possible!
  • Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed!

FAQs

What are the job types available for the Restaurant Team Member position?

There are both full-time and part-time opportunities available for the Restaurant Team Member position.

Is previous experience in customer service required?

Yes, previous customer service experience within a dynamic, fast-paced environment is required for this role.

What is the salary for the Restaurant Team Member position?

The Restaurant Team Member position offers an hourly rate in line with the National Minimum Wage.

What type of work schedule can I expect?

The position requires flexibility to work a range of hours, including early mornings, afternoons, evenings, and weekends.

What are the key responsibilities of a Restaurant Team Member?

Key responsibilities include welcoming customers, delivering fast and friendly service, ensuring food safety and cleanliness, and maintaining operational standards.

Will I receive training for the role?

Yes, training will be provided to ensure you meet the necessary standards for service and food safety.

Is there an opportunity for career growth within the company?

Yes, Tim Hortons offers opportunities for growth and the chance to build a career within the expanding company.

Do I need to follow health and safety regulations?

Yes, adherence to health and safety regulations, including maintaining preparation areas and following cleaning schedules, is essential.

What should I do if a customer has a difficult enquiry?

If you encounter a difficult customer enquiry, you should refer it to a Manager for resolution.

Are uniforms or Personal Protective Equipment (PPE) provided?

Yes, proper uniforms and Personal Protective Equipment (PPE) will be provided when required, and you must follow the instructions regarding their use.

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Tim Hortons

Retail & Consumer Goods
Industry
1001-5000
Employees
1964
Founded Year

Mission & Purpose

Tim Hortons is more than a coffee shop – it’s one of the largest restaurant chains in North America and the largest in Canada. Its diverse menu appeals to a broad range of tastes, solidifying its place as one of Canada’s most iconic brands in the process. The company operates in the highly competitive quick-service restaurant sector, part of the broad multi-billion dollar food-service business. Its powerful scale and reach in Canada creates unmatched opportunities, but also the dynamic challenge of leading the industry. Tim Hortons is more than a place to work – it’s a chance to be a part of the driving force behind a company and culture so many people love. Find your role in this growing company and help us serve the neighbourhoods we call home.