Logo of Huzzle

Home

Matches

Explore

Manage

Restaurant Team Member

image

Tim Hortons

13d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Dundee

AI generated summary

  • You should be a positive team player with customer service experience, excellent communication skills, and flexibility to work various hours, including mornings, evenings, and weekends.
  • You will greet customers, provide fast service, resolve inquiries, ensure food safety, maintain cleanliness, adhere to standards, restock stations, and report any incidents promptly.

Requirements

  • To apply for the position of Restaurant Team Member you will be a positive team player, who has previous customer service experience within a dynamic, fast paced environment.
  • You will possess excellent communication skills with a strong focus on the customer and coupled with the flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends.
  • If you have a passion for fantastic customer service, thrive on customer satisfaction and have a healthy obsession with coffee then we would love for you to get in touch and apply for our Restaurant Team Member opportunity!

Responsibilities

  • Welcoming every customer with a smile and being genuinely friendly at all times
  • Delivering fast, friendly and accurate service to all customers
  • Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager!
  • Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards!
  • Carry out temperature checks and record as per company process!
  • Complete daily and weekly cleaning schedules as per cleaning chart
  • Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation
  • Adhering to restaurant performance standards for crew stations and as per shift manager directions
  • Being aware of the goals and targets of the restaurant. This ensures your actions contribute towards achieving them.
  • Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations!
  • Report all work related near misses, injuries and illnesses as soon as possible!
  • Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed!

FAQs

What are the working hours for the Restaurant Team Member position?

The working hours can vary, as we require flexibility to work a range of hours including early mornings, afternoons, evenings, and weekends.

Is previous experience required for this role?

Yes, previous customer service experience within a dynamic, fast-paced environment is preferred.

What is the salary for the Restaurant Team Member position?

The salary is hourly paid and will be in line with the National Minimum Wage.

Are there opportunities for career growth within the company?

Yes, there are opportunities to grow with us and carve a glorious career as we expand across the UK.

What kind of training will I receive?

You will receive training on customer service, food preparation, health and safety standards, and operational procedures to ensure you succeed in your role.

What should I expect during a typical shift?

You will be responsible for welcoming customers, delivering fast and friendly service, preparing food, maintaining cleanliness, and adhering to health and safety standards.

Do I need to wear a uniform?

Yes, you will be required to wear a uniform and Personal Protective Equipment (PPE) as instructed.

Can I apply for part-time hours?

Yes, both full-time and part-time positions are available.

Is there a specific location for this job?

Yes, this position is located in Dundee (DD4 7RF).

How can I apply for the Restaurant Team Member position?

You can apply by getting in touch directly with us through our application process outlined on our website or job posting.

Tim Hortons

Retail & Consumer Goods
Industry
1001-5000
Employees
1964
Founded Year

Mission & Purpose

Tim Hortons is more than a coffee shop – it’s one of the largest restaurant chains in North America and the largest in Canada. Its diverse menu appeals to a broad range of tastes, solidifying its place as one of Canada’s most iconic brands in the process. The company operates in the highly competitive quick-service restaurant sector, part of the broad multi-billion dollar food-service business. Its powerful scale and reach in Canada creates unmatched opportunities, but also the dynamic challenge of leading the industry. Tim Hortons is more than a place to work – it’s a chance to be a part of the driving force behind a company and culture so many people love. Find your role in this growing company and help us serve the neighbourhoods we call home.