FAQs
What is the main role of a Retail Advisor at O2?
The main role of a Retail Advisor at O2 is to deliver outstanding in-store performance and customer care, working collaboratively with your team to meet the store’s wider goals and provide a unique customer experience.
How flexible is the work schedule for this position?
Flexibility is essential, and you may be required to work additional hours as needed; however, we provide plenty of notice to accommodate your schedule.
What kind of training will I receive?
You will experience an exceptional induction program that includes a 4-day (30 hours) training session within the first two weeks of your start date, covering all aspects of Virgin Media O2 to ensure you're prepared for success.
What are the key skills needed for this job?
The must-haves include good active listening skills, empathy, excellent communication skills, and self-motivation to hit sales targets.
What is the expected hourly rate for this position?
The competitive hourly rate is £11.81, with the potential to earn more through our accreditation programme.
How many days of annual leave do I get?
You will receive 23 days of annual leave, plus an additional day off to celebrate your birthday and the option to buy and sell leave to suit your personal needs.
What kind of benefits are offered to employees?
Benefits include an excellent pension scheme, employee BUPA medical cover, health care plan, life assurance, and a range of family-friendly policies.
What is the recruitment process like for this role?
The recruitment process includes submitting an application, followed by a call from a recruiter for a competency-based telephone interview, and if successful, a comprehensive interview with the hiring manager at the store.
Will I have to undergo any background checks?
Yes, all candidates selected for this position will be required to complete security vetting checks prior to the commencement of employment, which includes background checks.
Do you support diversity and inclusion in the workplace?
Yes, Virgin Media O2 is an equal opportunities employer who works hard to remove bias and barriers, ensuring equity and inclusion is built into everything we do.