FAQs
What is the main focus of a Retail Assistant (Athlete) at Nike?
The main focus of a Retail Assistant (Athlete) at Nike is to provide outstanding customer service and product knowledge to consumers in the store.
- Using your expertise in the field of exceptional consumer service and product knowledge to serve and deliver a premium brand experience to our consumers.
- Assisting our retail leads and floor managers (Coaches) in training new employees
- Supporting various store departments (e.g. operate cash register, manage incoming and outgoing goods, refill products on shopfloor, build visual displays) and recommending appropriate products to reach sales targets.
- Using your knowledge for digital devices to create a bond between online and offline sales or services in the store.
- Informing consumers and new teammates about the NIKE products and services
- Improving your own knowledge via our tools and training courses to stay up to date and to seek for more insights on sales trends, NIKE products, services, and culture
- Qualifications;
- Customer service and/or retail experience preferred.
- Effective communicator, brand ambassador, and collaborative teammate
- Demonstrated ability to apply product sales techniques.
- Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.