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Retail Assistant Manager - South Manchester Area

  • Job
    Mid & Senior Level
  • Hospitality & Retail
  • Manchester

AI generated summary

  • You need retail/hospitality experience, excellent customer service skills, ability to drive sales, problem-solving skills, self-motivation, WSET 2 preferred, valid driving licence.
  • You will support store operations, drive sales, deliver exceptional customer service, train and manage the team, maintain store appearance, and ensure compliance.


  • Knowledge & Skills Required:
  • Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment
  • Be able to demonstrate your ability to deliver exceptional customer experience & service
  • Experience of understanding retail KPIs and how to drive improvements
  • You can prioritise and strategically problem solve in high pressure environments
  • Self-motivated, able to thrive when working alone and as part of a team
  • A can-do attitude with a passion for seeing problems through to solutions
  • Excellent communication and time management skills
  • WSET 2 Qualification is desired but not essential alongside a willingness to work towards WSET Level 3.
  • Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points


  • At Majestic Wine, our Customers are at the heart of everything we do. In this role you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.
  • Support your Store Manager in driving the performance and day-to-day operations of your store. Take responsibility of the store and team in their absence.
  • Drive store performance by maximising sales opportunities. Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
  • Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
  • Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
  • Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.
  • Support the recruitment, management & development of the team. Be a sounding board and source of support for more junior team members, feeding back to your Store Manager as appropriate.
  • Support more junior team members to develop their product knowledge and pass their WSET qualifications and continuously develop your own knowledge.
  • Take accountability and pride for the physical appearance and maintenance of your store both internally & externally - ensuring swift reporting and escalation until resolved.
  • Continuously identify opportunities to make improvements which will optimise the operational running of the store.
  • Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
  • Support the cascade of store, regional and business updates and communications.


What are the key responsibilities of a Retail Assistant Manager at Majestic Wine?

The key responsibilities include driving store performance, maximising sales opportunities, delivering exceptional customer service, supporting the team in delivering an outstanding shopping experience, managing recruitment and development of the team, maintaining store appearance, and ensuring compliance with policies and processes.

What skills and experience are required for this role?

Applicants should have experience in a fast-paced retail or hospitality environment, demonstrate exceptional customer service skills, understand retail KPIs, be able to problem solve in high-pressure environments, have excellent communication and time management skills, and ideally hold a WSET 2 qualification or be willing to work towards it. A full UK/EU/EEA driving licence with no more than 6 penalty points is also required.

What benefits are offered for Retail Assistant Managers at Majestic Wine?

Benefits include a competitive salary and performance bonus, up to 20% staff discount, career development opportunities, fantastic incentives to explore vineyards around the world, a contributory Company Pension Plan, life assurance, uniform provided, 29 days holiday, access to retail rewards and counselling support, maternity and paternity leave options, long service rewards, full training provided, and a company sick pay scheme.

The UK's largest drinks retailer, helping you discover the wines, beers and spirits you'll love.

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Mission & Purpose

Majestic is the UK’s largest specialist wine retailer. We began in London more than 40 years ago and today have more than 200 stores nationwide. Our focus is to help our customers discover wines, beers and spirits they'll love. So we always go one step further to ensure they have a fantastic personalised experience in store – whether that's through our in-store tasting counters, expert recommendations, a no-quibble refund guarantee, free glass hire, a carry-to-car service and much more. As the UK's specialist, it's our responsibility to have a market-leading, innovative range. That's why our multi-award-winning buying team is always on the hunt for products that combine real quality with value. And each of our 1,400 wines, beers and spirits has something truly special to offer. We pride ourselves on our friendly, expert colleagues both in the Support Centre and in our stores – our key strength is over 1,000 WSET trained colleagues offering knowledgeable service across all channels. In fact, we’re one of Europe’s biggest wine educators.