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Retail Associate (24 hours) - Bicester

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New Balance

Oct 12

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail

Requirements

  • Team Player
  • Demonstrate customer service skills
  • A passion for retail and sales
  • Desire to learn
  • Ability to perform basic maths and general retail operational processes
  • Effective communication skills
  • Flexible work schedule including weekends and holidays

Responsibilities

  • To achieve personal KPIs and contribute to overall store performance
  • Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
  • Help to ensure the store remains as commercial as possible following company guidelines
  • Adhere to company’s policies and procedures
  • Responsible for maintaining health, safety, and environmental standards in store
  • Perform other duties as required from the management team

FAQs

What are the working hours for the Retail Associate position?

The Retail Associate position is for 24 hours a week, with a flexible work schedule including weekends and holidays.

What responsibilities will I have as a Retail Associate?

As a Retail Associate, you will be responsible for achieving personal KPIs, delivering total customer satisfaction, maintaining the store's commercial appearance, adhering to company policies, and ensuring health, safety, and environmental standards.

What qualities does New Balance look for in a candidate?

New Balance is looking for candidates who are team players, demonstrate excellent customer service skills, have a passion for retail and sales, possess effective communication skills, and have a desire to learn.

Is there an opportunity for growth in this role?

Yes, there are great development opportunities available within the company, allowing you to grow as part of the New Balance family.

Are there any benefits provided with this position?

Yes, benefits include competitive compensation, the potential to earn more through the Retail Bonus Scheme, generous staff discount, and a flexible uniform package.

Do I need to have previous retail experience to apply?

While previous retail experience is beneficial, it is not explicitly required. A genuine love for working with customers and a desire to learn are highly valued.

Will I receive training when I start?

Yes, as a new member of the team, you will receive training and support to help you succeed in your role as a Retail Associate.

Is there a dress code for Retail Associates?

Yes, there is a flexible uniform package that associates can choose from as part of their appearance in the store.

How does New Balance ensure a positive workplace culture?

New Balance promotes an inclusive working environment across all its European locations, fostering a supportive culture for all employees.

Can I work part-time in this role?

Yes, this position is for part-time work, specifically offering 24 hours a week.

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New Balance

Independent since 1906, we empower people through sport and craftsmanship to create positive change around the world.

Manufacturing & Electronics
Industry
5001-10,000
Employees
1906
Founded Year

Mission & Purpose

In 1906, New Balance began as a humble one-man operation founded on the belief that “we were born to move,” and has since grown into an international corporation, selling footwear and apparel in over 120 countries and employing over 8,000 associates worldwide. Our mission has always been to support the performance of athletes, and with an unparalleled focus on quality and craftsmanship, we’ve come to set the standard for comfort and fit in an industry all too often driven by hype. We’re incredibly proud of our history and how far we’ve come, but companies don’t thrive for over a century by being content. Whether it’s setting a new style trend, retooling our manufacturing process, or building a new state-of-the-art headquarters, we pursue innovation with a spirit of fearless independence. As the only privately held major footwear company in the world, we’re free to do things our way, pushing limits and testing boundaries as we continually reimagine what could be. After all, the status quo isn’t static. But doing things our way wouldn’t mean much if we weren’t also doing them the right way. We invest in our associates as they invest in us, and as we move forward, we make a point of giving back, supporting communities around us through ambitious philanthropic efforts and involvement programs. We are a company that cares, and our culture is one of integrity and teamwork where together we become greater than the sum of our parts.

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