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Retail Associate (24 hours) - Castleford

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New Balance

Dec 31

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Leeds

Requirements

  • REQUIREMENTS FOR SUCCESS:
  • Team Player
  • Demonstrate customer service skills
  • A passion for retail and sales
  • Desire to learn
  • Ability to perform basic maths and general retail operational processes
  • Effective communication skills
  • Flexible work schedule including weekends and holidays

Responsibilities

  • To achieve personal KPIs and contribute to overall store performance
  • Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
  • Help to ensure the store remains as commercial as possible following company guidelines
  • Adhere to company’s policies and procedures
  • Responsible for maintaining health, safety, and environmental standards in store
  • Perform other duties are required from the management team

FAQs

What is the job title for this position?

The job title is Retail Associate (24 hours) - Castleford.

What are the primary responsibilities of a Retail Associate?

The primary responsibilities include achieving personal KPIs, delivering total customer satisfaction, ensuring the store remains commercial, adhering to company policies, maintaining health and safety standards, and performing other duties as required by the management team.

What qualities make someone a successful Retail Associate at New Balance?

Successful candidates are team players, possess customer service skills, have a passion for retail and sales, demonstrate a desire to learn, can perform basic maths, have effective communication skills, and are flexible with their work schedule, including weekends and holidays.

Are there any specific requirements to apply for this position?

Yes, applicants should demonstrate customer service skills, possess a passion for retail, show a desire to learn, and be able to communicate effectively.

What are the working hours for the Retail Associate position?

The position is for 24 hours per week, and may require flexibility to work weekends and holidays.

What additional benefits do Retail Associates receive?

Retail Associates enjoy competitive compensation, potential earnings through a Retail Bonus Scheme, development opportunities, generous staff discounts, project involvement across European regions, and a flexible uniform package.

Is prior retail experience necessary for this role?

While prior retail experience is beneficial, a genuine love for working with customers and a passion for retail can also make you a strong candidate.

How does New Balance define a successful customer journey?

A successful customer journey is defined by total customer satisfaction from the moment they enter the store until they leave, ensuring an engaging and positive experience at every step.

What does the training process look like for new Retail Associates?

The training process includes guidance on achieving personal KPIs, understanding company policies and procedures, and developing customer service skills to enhance the customer journey.

Can I expect opportunities for career development within the company?

Yes, there are great development opportunities for associates as New Balance is committed to promoting personal growth and advancement within the team.

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New Balance

Independent since 1906, we empower people through sport and craftsmanship to create positive change around the world.

Manufacturing & Electronics
Industry
5001-10,000
Employees
1906
Founded Year

Mission & Purpose

In 1906, New Balance began as a humble one-man operation founded on the belief that “we were born to move,” and has since grown into an international corporation, selling footwear and apparel in over 120 countries and employing over 8,000 associates worldwide. Our mission has always been to support the performance of athletes, and with an unparalleled focus on quality and craftsmanship, we’ve come to set the standard for comfort and fit in an industry all too often driven by hype. We’re incredibly proud of our history and how far we’ve come, but companies don’t thrive for over a century by being content. Whether it’s setting a new style trend, retooling our manufacturing process, or building a new state-of-the-art headquarters, we pursue innovation with a spirit of fearless independence. As the only privately held major footwear company in the world, we’re free to do things our way, pushing limits and testing boundaries as we continually reimagine what could be. After all, the status quo isn’t static. But doing things our way wouldn’t mean much if we weren’t also doing them the right way. We invest in our associates as they invest in us, and as we move forward, we make a point of giving back, supporting communities around us through ambitious philanthropic efforts and involvement programs. We are a company that cares, and our culture is one of integrity and teamwork where together we become greater than the sum of our parts.

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