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Retail Associate (24 hours, fixed term) - Oxford Street

  • Job
    Entry Level
  • Hospitality & Retail
  • London

AI generated summary

  • You are a team player with excellent customer service skills, a passion for retail sales, and a desire to learn. Must be able to perform basic math, have effective communication, and be flexible with weekend/holiday availability.
  • You will be responsible for achieving personal KPIs, providing excellent customer service, maintaining store standards, and following company policies to ensure a successful retail experience on Oxford Street.


  • Team Player
  • Demonstrate customer service skills
  • A passion for retail and sales
  • Desire to learn
  • Ability to perform basic maths and general retail operational processes
  • Effective communication skills
  • Flexible work schedule including weekends and holidays


  • To achieve personal KPIs and contribute to overall store performance
  • Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
  • Help to ensure the store remains as commercial as possible following company guidelines
  • Adhere to company’s policies and procedures
  • Responsible for maintaining health, safety, and environmental standards in store
  • Perform other duties are required from the management team


What are the major accountabilities for this Retail Associate role?

The major accountabilities for this role include achieving personal KPIs, delivering total customer satisfaction, maintaining the store's commercial standards, adhering to company policies and procedures, ensuring health and safety standards, and performing other duties as required by the management team.

What are the requirements for success in this position?

The requirements for success in this Retail Associate role include being a team player, demonstrating customer service skills, having a passion for retail and sales, being willing to learn, possessing basic math and retail operational skills, having effective communication skills, and having a flexible work schedule including weekends and holidays.

What additional benefits are offered for this position?

Additional benefits for this Retail Associate role include competitive compensation, potential to earn more through the Retail Bonus Scheme, great development opportunities, inclusive working environments across all European locations, a generous staff discount, project involvement across the European region, and a flexible uniform package.

Independent since 1906, we empower people through sport and craftsmanship to create positive change around the world.

Manufacturing & Electronics
Founded Year

Mission & Purpose

In 1906, New Balance began as a humble one-man operation founded on the belief that “we were born to move,” and has since grown into an international corporation, selling footwear and apparel in over 120 countries and employing over 8,000 associates worldwide. Our mission has always been to support the performance of athletes, and with an unparalleled focus on quality and craftsmanship, we’ve come to set the standard for comfort and fit in an industry all too often driven by hype. We’re incredibly proud of our history and how far we’ve come, but companies don’t thrive for over a century by being content. Whether it’s setting a new style trend, retooling our manufacturing process, or building a new state-of-the-art headquarters, we pursue innovation with a spirit of fearless independence. As the only privately held major footwear company in the world, we’re free to do things our way, pushing limits and testing boundaries as we continually reimagine what could be. After all, the status quo isn’t static. But doing things our way wouldn’t mean much if we weren’t also doing them the right way. We invest in our associates as they invest in us, and as we move forward, we make a point of giving back, supporting communities around us through ambitious philanthropic efforts and involvement programs. We are a company that cares, and our culture is one of integrity and teamwork where together we become greater than the sum of our parts.