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Retail Associate (30 hours, Fixed term) - Oxford Street

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  • Job
    Entry Level
  • Hospitality & Retail
  • London


  • Team Player
  • Demonstrate customer service skills
  • A passion for retail and sales
  • Desire to learn
  • Ability to perform basic maths and general retail operational processes
  • Effective communication skills
  • Flexible work schedule including weekends and holidays


  • To achieve personal KPIs and contribute to overall store performance
  • Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
  • Help to ensure the store remains as commercial as possible following company guidelines
  • Adhere to company’s policies and procedures
  • Responsible for maintaining health, safety, and environmental standards in store
  • Perform other duties are required from the management team


What are the main responsibilities of a Retail Associate at New Balance on Oxford Street?

The main responsibilities include achieving personal KPIs, delivering total customer satisfaction, maintaining the store's commercial standards, adhering to company policies and procedures, and upholding health, safety, and environmental standards.

What are the requirements for success in this role?

The requirements for success include being a team player, demonstrating customer service skills, having a passion for retail and sales, being willing to learn, having basic math and retail operational knowledge, possessing effective communication skills, and being available for a flexible work schedule.

Are there any additional benefits to working as a Retail Associate at New Balance on Oxford Street?

Yes, there are additional benefits such as competitive compensation, the potential to earn more through the Retail Bonus Scheme, development opportunities, inclusive working environments, staff discount, project involvement across the European region, and a flexible uniform package.

Independent since 1906, we empower people through sport and craftsmanship to create positive change around the world.

Manufacturing & Electronics
Founded Year

Mission & Purpose

In 1906, New Balance began as a humble one-man operation founded on the belief that “we were born to move,” and has since grown into an international corporation, selling footwear and apparel in over 120 countries and employing over 8,000 associates worldwide. Our mission has always been to support the performance of athletes, and with an unparalleled focus on quality and craftsmanship, we’ve come to set the standard for comfort and fit in an industry all too often driven by hype. We’re incredibly proud of our history and how far we’ve come, but companies don’t thrive for over a century by being content. Whether it’s setting a new style trend, retooling our manufacturing process, or building a new state-of-the-art headquarters, we pursue innovation with a spirit of fearless independence. As the only privately held major footwear company in the world, we’re free to do things our way, pushing limits and testing boundaries as we continually reimagine what could be. After all, the status quo isn’t static. But doing things our way wouldn’t mean much if we weren’t also doing them the right way. We invest in our associates as they invest in us, and as we move forward, we make a point of giving back, supporting communities around us through ambitious philanthropic efforts and involvement programs. We are a company that cares, and our culture is one of integrity and teamwork where together we become greater than the sum of our parts.