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Retail Associate (8 hours) - Swindon

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New Balance

14d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You must be a team player with customer service skills, a passion for retail, basic math abilities, effective communication, and a flexible schedule, including weekends and holidays.
  • You will achieve KPIs, ensure customer satisfaction, maintain store compliance, uphold health and safety standards, and perform additional tasks as directed by management.

Requirements

  • Team Player
  • Demonstrate customer service skills
  • A passion for retail and sales
  • Desire to learn
  • Ability to perform basic maths and general retail operational processes
  • Effective communication skills
  • Flexible work schedule including weekends and holidays

Responsibilities

  • To achieve personal KPIs and contribute to overall store performance
  • Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
  • Help to ensure the store remains as commercial as possible following company guidelines
  • Adhere to company’s policies and procedures
  • Responsible for maintaining health, safety, and environmental standards in store
  • Perform other duties are required from the management team

FAQs

What are the main responsibilities of a Retail Associate at New Balance?

The main responsibilities include achieving personal KPIs, delivering total customer satisfaction, ensuring the store remains commercial, adhering to company policies, maintaining health and safety standards, and performing other duties as required by the management team.

What qualities is New Balance looking for in a Retail Associate?

New Balance is looking for team players who demonstrate customer service skills, have a passion for retail and sales, a desire to learn, effective communication skills, and the ability to perform basic math and retail operational processes.

Is a flexible work schedule required for this position?

Yes, a flexible work schedule is required, including availability on weekends and holidays.

What are the benefits of working as a Retail Associate at New Balance?

Benefits include competitive compensation, potential to earn more through the Retail Bonus Scheme, great development opportunities, an inclusive working environment, generous staff discount, project involvement across European regions, and a flexible uniform package.

How can I apply for the Retail Associate position?

You can apply by submitting your application through the New Balance careers page or the job listing platform where you found this opportunity.

Is training provided for new Retail Associates?

Yes, New Balance offers training to help new Retail Associates develop their skills and familiarize themselves with company policies and product offerings.

Are there opportunities for career development within the company?

Yes, New Balance provides great development opportunities for associates to grow and advance their careers within the company.

What is the retail environment like at New Balance stores?

The retail environment at New Balance stores is dynamic and customer-focused, encouraging associates to engage, excite, educate, and entertain consumers.

Do Retail Associates at New Balance receive staff discounts?

Yes, Retail Associates receive a generous staff discount on products.

New Balance

Independent since 1906, we empower people through sport and craftsmanship to create positive change around the world.

Manufacturing & Electronics
Industry
5001-10,000
Employees
1906
Founded Year

Mission & Purpose

In 1906, New Balance began as a humble one-man operation founded on the belief that “we were born to move,” and has since grown into an international corporation, selling footwear and apparel in over 120 countries and employing over 8,000 associates worldwide. Our mission has always been to support the performance of athletes, and with an unparalleled focus on quality and craftsmanship, we’ve come to set the standard for comfort and fit in an industry all too often driven by hype. We’re incredibly proud of our history and how far we’ve come, but companies don’t thrive for over a century by being content. Whether it’s setting a new style trend, retooling our manufacturing process, or building a new state-of-the-art headquarters, we pursue innovation with a spirit of fearless independence. As the only privately held major footwear company in the world, we’re free to do things our way, pushing limits and testing boundaries as we continually reimagine what could be. After all, the status quo isn’t static. But doing things our way wouldn’t mean much if we weren’t also doing them the right way. We invest in our associates as they invest in us, and as we move forward, we make a point of giving back, supporting communities around us through ambitious philanthropic efforts and involvement programs. We are a company that cares, and our culture is one of integrity and teamwork where together we become greater than the sum of our parts.