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Retail Associate II

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Nike

12d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Berlin

AI generated summary

  • You should have over a year in customer service or retail, good stress management, enthusiasm for Nike and sports, flexibility for evenings/weekends, strong customer focus, and teamwork skills.
  • You will provide excellent customer service, recommend products, maintain store appearance, train new staff, and stay informed on products to enhance brand loyalty and sales.

Requirements

  • Mindestens ein Jahr Erfahrung im Kundenservice und/oder Einzelhandel ist für uns wünschenswert
  • Gutes Stressmanagement - auch in hitzigen Situationen behältst du einen kühlen Kopf - Multitasking ist gefragt
  • Enthusiasmus und Leidenschaft für Nike Werte, Sport und/oder Sportbekleidung
  • Bereitschaft und Flexibilität, auch abends und an Wochenenden zu arbeiten
  • Herausragende Kundenorientierung
  • Teamfähigkeit und Bereitschaft zu einer offenen Feedbackkultur

Responsibilities

  • Kundenservice, Verkaufstaktik und Produktwissen - du empfiehlst unseren Kunden die richtigen Produkte und steigerst damit den Umsatz.
  • Durch erstklassigen Service und Schaffen eines authentischen Brandimages stärkst du die Markenbindung unserer Kunden.
  • Aufgaben wie, das Nachfüllen der Ware auf der Verkaufsfläche, Reinigungsarbeiten, kleine Visual Merchandising Projekte und der Aufbau von Werbematerial stehen ebenfalls auf der Tagesordnung.
  • Du hast den Überblick über die diversen Storebereiche und alle neuen Produkte, um unsere Kunden optimal zu informieren und neue Mitarbeiter zu schulen.
  • Fortbildungsmöglichkeiten, um ein fortgeschrittenes Level und spezifisches Wissen über den Vertrieb, Produkte, Verkaufstaktiken und Services zu erlangen finden in regelmäßigen Abständen statt.

FAQs

What are the primary responsibilities of a Retail Associate II at NIKE, Inc.?

The primary responsibilities include providing excellent customer service, recommending appropriate products, ensuring a strong brand image, restocking merchandise, maintaining store cleanliness, and training new employees.

What qualifications do I need to apply for the Retail Associate II position?

A minimum of one year of experience in customer service and/or retail is preferred, along with strong stress management skills, enthusiasm for Nike values and sports, flexibility to work evenings and weekends, outstanding customer orientation, and a willingness to collaborate openly with teammates.

Is there an opportunity for professional development in this role?

Yes, we offer excellent training opportunities, including 1:1 coaching and specific sales training, to help employees grow their skills and advance their careers.

What type of work environment can I expect at NIKE, Inc.?

NIKE, Inc. fosters a casual work environment characterized by diversity and inclusivity, promoting a culture where all employees can thrive and contribute to a shared mission.

Are there any benefits offered to employees?

Yes, NIKE, Inc. offers a generous total rewards package that includes various benefits aimed at supporting both professional and personal growth, including transportation support and financial health resources.

Will I need to work weekends in this role?

Yes, flexibility to work evenings and weekends is required for the Retail Associate II position.

What is the company’s stance on diversity and inclusion?

NIKE, Inc. is committed to employing a diverse workforce and ensures that qualified applicants receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

What documents are required to apply for the Retail Associate II position?

Applicants need to submit a resume and a motivation letter as part of the application process.

How does the Retail Associate II contribute to the brand's mission?

The Retail Associate II enhances the customer experience through excellent service and product knowledge, thus strengthening customer loyalty and brand engagement, which aligns with the overall mission to inspire every athlete worldwide.

Retail & Consumer Goods
Industry
10,001+
Employees
1972
Founded Year

Mission & Purpose

Nike is a multinational corporation primarily engaged in the design, development, manufacturing, and worldwide marketing and sales of footwear, apparel, equipment, accessories, and services. Their ultimate mission is to bring inspiration and innovation to every athlete in the world, where "if you have a body, you are an athlete." Nike's purpose is to create groundbreaking sport innovations, design products that help athletes of all levels reach their full potential, and promote an active and healthy lifestyle globally. Through their products and initiatives, Nike aims to empower athletes and inspire positive change in communities, fostering a culture of inclusivity, sustainability, and excellence in sports and beyond.

Benefits

  • Get Moving

    Whether you’re trying to move to a new city or just across one of NIKE’s campuses, we will help you get where you’re going — no matter the distance.

  • Fitness Fit For All

    Whether you’re just getting started or consider yourself a fitness pro, NIKE provides fitness opportunities and discounts for all levels and goals.

  • Financial Health

    NIKE offers competitive pay and robust retirement plans that meet you wherever you are in life and help you plan for future financial goals.

  • Health & Wellness

    NIKE’s got your back. With various life insurance and health care packages, we’ve got you covered.

  • Giving Back

    We believe in doing good on and off the field, which is why NIKE matches donations and rewards volunteer time to help you support the causes you are passionate about.