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Retail Associate Manager

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T-Mobile

Aug 2

Applications are closed

  • Job
    Full-time
    Junior (1-2 years)

Requirements

  • High School Diploma/GED (Required)
  • 1 year customer service and/or sales experience, retail environment preferred (Preferred)
  • Communication (Required)
  • Leadership (Required)
  • Store Operations (Required)
  • At least 18 years of age
  • Legally authorized to work in the United States

Responsibilities

  • Customer:
  • Responsible for infusing every store’s Mobile Experts with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
  • Ensure that every need the customer has when coming into the store is met and that employees’ build the customer’s confidence by making their experience comfortable, simple and by solving the whole problem.
  • Complete observations of Mobile Experts’ interactions with customers, including feedback, to be used in development, training & coaching conversations.
  • Effectively manage customer wait time. Keep current on products, services and promotions.
  • Owner:
  • Lead by example, staying up to date on the latest products, services, training and leadership best practices to remain an expert resource to the team. Interact directly with Mobile Experts to ensure they meet and/or exceed defined, monthly success measurements completing assigned training on time.
  • Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards. Use visual displays and interactive devices effectively. Keep visual displays and devices current. Assist in the execution of Retail Methods & Procedures.
  • Ensure team knowledge of store systems. Ensure that teams are knowledgeable about corporate and store communications. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses. Manage discounting and credits.

FAQs

What is the primary responsibility of the Retail Associate Manager?

The primary responsibility of the Retail Associate Manager is to work in partnership with the Store Manager to lead and develop the store team, ensuring that they deliver exceptional customer service and achieve Mobile Expert success.

What qualifications are required for this position?

A High School Diploma or GED is required, along with at least 1 year of customer service and/or sales experience, preferably in a retail environment.

Are there opportunities for growth within T-Mobile?

Yes, T-Mobile promotes a culture of career growth, offering many possibilities for advancement and personal development as part of its employee-centric philosophy.

What kind of benefits does T-Mobile offer to employees?

T-Mobile provides a comprehensive benefits package that includes medical, dental and vision insurance, 401(k), employee stock grants, paid time off, parental leave, and various wellness programs, among others.

Is prior retail experience necessary for the Retail Associate Manager role?

While not strictly necessary, prior experience in a retail environment is preferred for this role.

What types of training will be provided to the Retail Associate Manager?

The Retail Associate Manager will receive training in leadership best practices, product knowledge, and customer service to effectively manage and develop their team.

Is there a specific age requirement for this role?

Yes, applicants must be at least 18 years of age to be eligible for this position.

How does compensation work for this position?

The total target cash pay range for the Retail Associate Manager role is between $53,200 - $96,000, inclusive of target incentives, with a base pay range of $39,900 - $72,000, depending on qualifications and experience.

Does T-Mobile provide anything for employees who want to further their education?

Yes, T-Mobile offers tuition assistance and college coaching to support employees in their educational pursuits.

What kind of workplace environment does T-Mobile promote?

T-Mobile promotes a diverse and inclusive workplace, valuing employees of all backgrounds and ensuring a discrimination-free environment.

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T-Mobile

Be Unstoppable With Us!

Telecommunications
Industry
10,001+
Employees

Mission & Purpose

T-Mobile US, Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile.