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Retail Betting Assistant

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Flutter Entertainment Plc

11d ago

  • Job
    Full-time
    Entry Level
  • Sales & Business Development
    Hospitality & Retail
  • Galway

AI generated summary

  • You love engaging with customers, stay calm under pressure, embrace technology, and excel in teamwork. You’re proactive, eager to learn, and focused on achieving goals while ensuring a positive environment.
  • You will guide operations, manage cash, process customer bets across various channels, maintain shop presentation, adapt to situations, and comply with Social Responsibility duties.

Requirements

  • Starting From €13.05 per hour
  • We want people who love talking and getting to know our customers.
  • Staying calm under pressure, you must constantly look for ways to improve yourself and the shop.
  • Ideally, we want people who will embrace technology as they will flourish in Paddy Power, combining their ability to promote our online products and services within our shops and still provide an epic customer journey.
  • Don’t worry if you’ve never worked in the betting industry before, we’ll give you the knowledge… but it’s your attitude that counts!
  • We want people who will exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in.
  • This will include serving our customers both in shop and over the telephone, cross selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions.
  • Ability to adapt to different situations while still staying completely customer obsessed
  • Play by the rules by complying with Social Responsibility duties
  • Are you proactive, eager and focused on results?
  • Do you have the potential to achieve shop goals and targets?
  • Do you have a team player attitude and relish opportunities to show leadership skills?

Responsibilities

  • Step up and guide operations in the absence of the Shop and Deputy Manager
  • Responsible for all shop operations including opening/closing procedures and cash management procedures
  • Taking and processing customer bets through our multiple channels available which include but are not limited to our betting terminals, telephone services and in shop transactions
  • Keeping and maintaining shop presentation standards
  • Ability to adapt to different situations while still staying completely customer obsessed
  • Play by the rules by complying with Social Responsibility duties

FAQs

What is the starting pay rate for the Retail Betting Assistant position?

The starting pay rate is €13.05 per hour.

Is prior experience in the betting industry required for this role?

No, previous experience in the betting industry is not required; attitude and willingness to learn are what matter most.

What kinds of duties will a Retail Betting Assistant be responsible for?

Duties include serving customers in shop and over the phone, processing bets, maintaining shop presentation standards, and guiding operations in the absence of management.

What opportunities for progression does this role offer?

The role offers various opportunities for career progression within the business, encouraging employees to map their journey towards their career goals.

Are there any benefits for working overtime or on Sundays?

Yes, there are additional premiums for overtime, Sunday, and Bank Holiday work.

What kind of training will be provided to new employees?

New employees will receive training through the Learning Academy to increase their knowledge and skills related to the betting industry and customer service.

Are there any health benefits included with this job?

Yes, there is health insurance available with a 10% discount, and employees also receive six free counseling sessions along with 24/7 Employee Assistance Program support.

What kind of team events or perks can employees expect?

Employees can look forward to competitions with prizes, a Big Christmas and Summer Party, lifestyle and retail discounts, and live sports streamed in the shop.

How does the company support work-life balance?

The company supports work-life balance through maternity and paternity leave top-ups, wedding leave, and paid rest breaks.

Is there a pension plan offered?

Yes, there is a pension plan with a 4% employer contribution after two years of service.

Flutter Entertainment Plc

Entertainment & Media
Industry
10,001+
Employees
2019
Founded Year

Mission & Purpose

Flutter is a global sports betting, gaming and entertainment provider for over 18 million customers worldwide and the parent company of leading global consumer brands such as FanDuel, Sky Betting & Gaming, Paddy Power, PokerStars, Betfair, Sportsbet, Tombola, TVG, Adjarabet and Sisal. Our vision is to be the global leader in online sports betting and gaming by providing a vibrant and safe sports betting and gaming experience to our customers around the world.