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Retail Betting Assistant

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Flutter Entertainment Plc

12d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Dublin

AI generated summary

  • You love engaging with customers, stay calm under pressure, embrace technology, and seek progression. A team player with a proactive attitude and ready to learn, you exceed expectations and ensure compliance.
  • You will manage shop operations, process customer bets, ensure shop presentation standards, guide teams, handle cash, and comply with Social Responsibility guidelines to enhance customer experience.

Requirements

  • Starting From €13.05 per hour
  • We want people who love talking and getting to know our customers.
  • Staying calm under pressure, you must constantly look for ways to improve yourself and the shop.
  • Ideally, we want people who will embrace technology as they will flourish in Paddy Power, combining their ability to promote our online products and services within our shops and still provide an epic customer journey.
  • We want all our people to always want to achieve more so when we say progression, we mean it!
  • Don’t worry if you’ve never worked in the betting industry before, we’ll give you the knowledge… but it’s your attitude that counts!
  • We want people who will exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in.
  • This will include serving our customers both in shop and over the telephone, cross selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions.
  • Ability to adapt to different situations while still staying completely customer obsessed.
  • Play by the rules by complying with Social Responsibility duties.
  • Are you proactive, eager and focused on results?
  • Do you have a team player attitude and relish opportunities to show leadership skills?

Responsibilities

  • Step up and guide operations in the absence of the Shop and Deputy Manager
  • Responsible for all shop operations including opening/closing procedures and cash management procedures
  • Taking and processing customer bets through our multiple channels available which include but are not limited to our betting terminals, telephone services and in shop transactions
  • Keeping and maintaining shop presentation standards
  • Ability to adapt to different situations while still staying completely customer obsessed
  • Play by the rules by complying with Social Responsibility duties

FAQs

What is the starting pay for a Retail Betting Assistant?

The starting pay for a Retail Betting Assistant is €13.05 per hour.

What qualities are you looking for in a Retail Betting Assistant?

We are looking for individuals who enjoy talking and getting to know customers, can stay calm under pressure, embrace technology, and are proactive and eager to achieve results.

Do I need previous experience in the betting industry to apply?

No, you don’t need previous experience in the betting industry, as we provide the necessary knowledge and training. Your attitude is what counts!

What are the main responsibilities of a Retail Betting Assistant?

Responsibilities include serving customers, processing bets through various channels, maintaining shop presentation standards, guiding shop operations in the absence of management, and complying with social responsibility duties.

Are there opportunities for career progression in this role?

Yes, there are endless opportunities for career progression and personal development within our business.

What additional benefits do you offer?

Benefits include salary increase after 12 months, paid rest breaks, annual bonuses, discounts on shares, and refer & earn schemes.

Is there support for health and well-being?

Yes, we offer health insurance discounts, maternity and paternity leave top-ups, pension contributions, and free counseling sessions.

Are there fun activities for employees?

Yes, we organize competitions with prizes, big Christmas and summer parties, and provide discounts for various lifestyle and retail options.

Can I watch live sports while at work?

Yes, live sports such as horse racing, football, GAA, rugby, and golf are streamed in-shop for you to enjoy while working.

Do you offer overtime pay?

Yes, additional premiums are provided for overtime, Sunday, and Bank Holiday work.

Flutter Entertainment Plc

Entertainment & Media
Industry
10,001+
Employees
2019
Founded Year

Mission & Purpose

Flutter is a global sports betting, gaming and entertainment provider for over 18 million customers worldwide and the parent company of leading global consumer brands such as FanDuel, Sky Betting & Gaming, Paddy Power, PokerStars, Betfair, Sportsbet, Tombola, TVG, Adjarabet and Sisal. Our vision is to be the global leader in online sports betting and gaming by providing a vibrant and safe sports betting and gaming experience to our customers around the world.