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Retail Consultant | Aesop Lamb's Conduit Street, London | Part Time

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Aesop

20d ago

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • London
  • Quick Apply

AI generated summary

  • You need experience in customer service, effective selling skills, strong communication, teamwork, empathy, curiosity, and knowledge of skincare, hair care, body care, fragrance, and home categories.
  • You will engage with customers, understand their needs, and guide them to the right products. By creating intentional interactions, you will enhance their experience and contribute to our commercial success.

Requirements

  • What we are looking for:
  • Experience operating within a customer service role or environment
  • Effective selling skills and the ability to drive commercial outcomes
  • Strong communication and problem-solving skills
  • History of successfully participating in and contributing to a team
  • Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
  • Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
  • Working knowledge of skin care and skin care industry (advantageous)
  • Knowledge of hair care, body care, fragrance and home categories (advantageous)

Responsibilities

  • As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.

FAQs

What is the working hours for this Retail Consultant role at Aesop Lamb's Conduit Street in London?

The working hours for this role are part-time, 16 hours per week, operating an on-site working pattern.

What benefits are offered to employees in this role?

Employee benefits include up to 50% product discount, bi-annual complimentary product allocation, cycle to work scheme, summer wellness leave options, paid volunteering allowance, in-house product and core skills training, competitive bonus opportunity, commission opportunity, access to development resources such as LinkedIn Learning, employee assistance programmes, subscription to Headspace mindfulness app, and a matched gifting policy for charitable donations.

What experience is required for this Retail Consultant role?

Candidates should have experience in customer service, effective selling skills, strong communication and problem-solving skills, a history of working successfully in a team, empathy in managing relationships, an open mindset and curiosity, and knowledge of the skincare, hair care, body care, fragrance, and home categories is advantageous.

What is the purpose of the role of Retail Consultant at Aesop?

The Retail Consultant role involves engaging, listening, and guiding customers to products that suit their needs, creating an exceptional customer experience that contributes to commercial success.

How does Aesop support employee development and wellbeing?

Aesop promotes professional development, career growth, employee wellbeing initiatives, and connections with the local community through the Aesop Foundation, volunteering, and matched giving programs. The company offers training, competitive bonuses, access to development resources, employee assistance programmes, and mindfulness support.

Manufacturing & Electronics
Industry
1001-5000
Employees
1987
Founded Year

Mission & Purpose

Aesop was established in Melbourne in 1987. Our objective has always been to formulate skin, body and hair care products of the finest quality, as well as fragrance and accessories for the self and home. All Aesop products are vegan. We do not test on animals and only use ingredients with a proven record of safety, efficacy and sustainability. We are on a journey to reduce our footprint on the planet that generously sustains us. So far, our progress has led to Aesop becoming a certified B Corp™. Alongside our commercial activities, we explore and support the arts as an avenue through which to inspire, learn and communicate. We are headquartered across two locations—Melbourne and London—with satellite offices and stores in many parts of the world, including New York, Paris, Tokyo and Hong Kong. Aesop has carefully cultivated a work environment in which our employees are constantly challenged to do their best. Our company is determinedly creative, intelligent and progressive, and nurtures these qualities by employing people who share our passionate interest in design, innovation, and incisive enquiry across all fields. Just as the ingredients in our products are carefully selected for their unique characteristics, so too are the individuals who work with us around the world – we value working with those who can bring a wealth of life experience and inspired ideas to our table.