You need experience in customer service, effective selling skills, empathy for relationships, strong communication, and knowledge of skincare and other categories for the Retail Consultant role at Aesop.

You will engage and guide customers at the World Trade Center, showcasing products that meet their needs. Your interactions will deepen product experiences and contribute to overall commercial success.

Hospitality & Retail

United States

New York

Aesop was established in Melbourne in 1987. Our objective has always been to formulate skin, body and hair care products of the finest quality, as well as fragrance and accessories for the self and home. All Aesop products are vegan. We do not test on animals and only use ingredients with a proven record of safety, efficacy and sustainability. We are on a journey to reduce our footprint on the planet that generously sustains us. So far, our progress has led to Aesop becoming a certified B Corp™. Alongside our commercial activities, we explore and support the arts as an avenue through which to inspire, learn and communicate. We are headquartered across two locations—Melbourne and London—with satellite offices and stores in many parts of the world, including New York, Paris, Tokyo and Hong Kong. 

Aesop has carefully cultivated a work environment in which our employees are constantly challenged to do their best. Our company is determinedly creative, intelligent and progressive, and nurtures these qualities by employing people who share our passionate interest in design, innovation, and incisive enquiry across all fields. Just as the ingredients in our products are carefully selected for their unique characteristics, so too are the individuals who work with us around the world – we value working with those who can bring a wealth of life experience and inspired ideas to our table.

Manufacturing & Electronics

Aesop

Retail & Consumer Goods

Role purpose:<ul><li>As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.</li></ul>What we are looking for:<ul><li>Experience operating within a customer service role or environment</li><li>Effective selling skills and the ability to drive commercial outcomes</li><li>Ability to consistently introduce Aesop products to clients through hand demonstrations</li><li>History of successfully participating in and contributing to a team</li><li>Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all</li><li>Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives</li><li>Strong communication and problem-solving skills</li><li>Working knowledge of skin care and skin care industry (advantageous)</li><li>Knowledge of hair care, body care, fragrance and home categories (advantageous)</li></ul>This position is part time and operates an on-site working pattern.What’s on offer:We take&nbsp;a&nbsp;holistic&nbsp;approach&nbsp;to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs.&nbsp;Employee benefits include -<ul><li>Pay rate of $21.00</li><li>10% monthly bonus potential</li><li>Generous product discount allowance and bi-annual complimentary product allocation</li><li>2 days paid Volunteer leave</li><li>3 days paid Personal leave</li><li>Suite of options to aid development, including complimentary access to LinkedIn Learning, in-house Product and Core skills training and study support opportunities</li><li>Access to employee assistance programs, complimentary subscription to Headspace mindfulness app, summer wellness leave options, and subscription to mental wellness programming through Modern Health with 6 coaching and 8 therapy sessions per year for yourself and up to three family members.</li></ul>

Role purpose:As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.What we are looking for:Experience operating within a customer service role or environmentEffective selling skills and the ability to drive commercial outcomesAbility to consistently introduce Aesop products to clients through hand demonstrationsHistory of successfully participating in and contributing to a teamDemonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for allOpen mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectivesStrong communication and problem-solving skillsWorking knowledge of skin care and skin care industry (advantageous)Knowledge of hair care, body care, fragrance and home categories (advantageous)This position is part time and operates an on-site working pattern.What’s on offer:We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs. Employee benefits include -Pay rate of $21.0010% monthly bonus potentialGenerous product discount allowance and bi-annual complimentary product allocation2 days paid Volunteer leave3 days paid Personal leaveSuite of options to aid development, including complimentary access to LinkedIn Learning, in-house Product and Core skills training and study support opportunitiesAccess to employee assistance programs, complimentary subscription to Headspace mindfulness app, summer wellness leave options, and subscription to mental wellness programming through Modern Health with 6 coaching and 8 therapy sessions per year for yourself and up to three family members.

Retail Consultant | World Trade Center | Full-time

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Aesop

Mission & Purpose