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Retail Controller, North America



24d ago

Applications are closed

  • Job
    Mid & Senior Level
  • Business, Operations & Strategy
    Banking & Finance
  • $113K - $127K
  • New York City


  • Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviors that we appreciate above and beyond anything else. We are open-minded and curious, we dare to be different, we believe in constant improvement, and we empower and trust you to take ownership. Our values are part of who we are, what we stand for and how we act.
  • 2-4 years of retail leadership or people management, preferably in multi-unit retail management
  • 3-5 years in a business analyst or finance role for a retail company preferred
  • Strong commitment and experience with providing a high level of customer service.
  • Ability to coach and counsel staff and performance management and progressive discipline techniques
  • Inclusive, positive, open to feedback, willing to multitask and learn on the job.
  • Ability to coach and counsel colleagues on performance management and progressive discipline techniques
  • Store orientation and commitment to store management development.
  • Proficient at Microsoft Office and ability to adapt to company specific systems.
  • Platform training skills and ability to communicate complex technical information in a simple and easy way.


  • Responsible for creating, implementing, and following up on financial operational strategies for physical stores in your Region, based on the global strategy​.
  • Maximize profit level of the Region by developing and accomplishing opportunities, driving change to develop the Brand.
  • Contribute to a people first working environment, supporting actions based on annual HR goals​.
  • Deliver financial analysis, reports, and follow-ups to detect future business needs​.
  • Set targets and seek opportunities for sales increase and improve profitability for store channel, supporting and following up financial, operational, and commercial results​.
  • Follow up to secure planning accuracy, service level, and efficiency in accordance with yearly, monthly and weekly budgets and company goals​.
  • Oversee the expected financial outcome, analyze reasons and deviations and secure that the budgeted profit of store channel in your Region is achieved and reported according to H&M group standards​.
  • Ensure commitment for selling and cost budget (weekly, monthly, quarterly) for store channels within the region​.
  • Support the development of the Area Sales Teams together with the Regional Brand Controller to grow the business, guiding through the controlling related aspects and working with talent management to secure succession planning​.
  • Support and educate the Stores teams alongside the Area Managers in aligning sales planning and scheduling with the aim to improve efficiency and customer experience​.
  • Work on appropriate staffing, recruitment, and trainings with HR to secure operations and customer experience strategy​.
  • Collaborate with the Merchandising team and Area managers to coach Store Teams on driving commerciality and selling, as well as limiting reduction costs in physical stores​.
  • Co-operate with Regional E-Commerce Team to implement multi-channel operational strategies​.
  • Secure--in collaboration with local account departments--that cost bookings and invoice handling is correctly handled in line with the budget​.
  • Collaborate and network with all departments in the central COS organisation relevant for Store channels, as well as the H&M group to optimise and develop the business​.


What will the Retail Controller, North America be responsible for in this role?

The Retail Controller will be responsible for driving the Region's financial store channel development, collaborating with the Area Sales teams to secure growth and profitability. They will also create, implement, and follow up on operational strategies to improve current business and identify future opportunities.

Who will the Retail Controller report to in this role?

The Retail Controller will report to the Regional Brand Controller, North America.

Where will the Retail Controller be based?

The Retail Controller will be based out of the office in New York.

What is the vision and mission of the company COS?

COS aims to establish itself as a Sustainable International Power Brand in North America. The company's design ethos focuses on lasting style, quality, and sustainability, with 92% of materials in its collection being more sustainably sourced.

What is the global reach of the company COS?

COS has stores and sells online in over 40 countries worldwide.

Modern, functional, considered design.

Fashion & Arts
Founded Year

Mission & Purpose

COS, Collection Of Style, is for women and men who want modern, functional, considered design. Since our launch in 2007, we have opened stores worldwide, each one placed in a carefully considered location with a design concept that preserves buildings’ original features whilst creating a modern gallery space for our collection. Always exploring our original concept of favouring style over fashion, we like timeless design that lives beyond the season. Merging traditional methods with new techniques and innovative fabrics, we work hard to create fashion pieces that look and feel at once classic and modern. We hope you enjoy the attention to detail shown in every garment and the wide breadth of inspiration that defines our collections. We set the bar high at COS - we love welcoming new people, and work hard to provide an environment where everyone feels appreciated and valued. This means we celebrate individual differences and recognise the contribution that all our colleagues make, regardless of their background. The nature of our industry means a career at COS will always be fast paced. But it’s also one where initiative is encouraged, and your ambitions can be fulfilled. We do everything we can to bring out the best in our people and watch them grow. Without everyone’s energy and commitment, COS wouldn’t be the company it is today. Welcome!