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Job

Retail Customer Advisor - Gloucester - 12 hours

Logo of Three UK

Three UK

21d ago

💼 Graduate Job

Gloucester

AI generated summary

  • You need qualifications, customer facing experience, communication skills, and a willingness to learn for the Retail Customer Advisor position in Gloucester with Three UK.
  • You'll provide exceptional customer service, sell products, answer queries, meet KPIs, and ensure customers leave happy in our Gloucester store. Typically 2-3 days per week, including weekends.

Graduate Job

Hospitality & RetailGloucester

Description

  • Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer. 
  • Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its combined 3G and 4G network and carries 28% of mobile data traffic in the country (Enders Analysis). Three has more spectrum exclusively dedicated to 5G than any other UK mobile network, meaning our customers will benefit from an outstanding experience when using the next generation of mobile technology. 
  • At Three, our vision is better connectivity every day, for every customer. We need the right team for us to be at our best. We’ll give you lots of opportunities to develop and show your drive to succeed in an environment that supports and prepares you for the next level of your career. You never know, you could be managing one of our stores in the future! 

Requirements

  • Qualifications
  • Experience in a customer facing role
  • Awesome communication skills
  • Willingness to learn

Area of Responsibilities

Hospitality & Retail

Responsibilities

  • Understanding each customer and their needs
  • Setting the bar on coverage, reliability and customer care
  • Solving queries for customer quickly
  • Providing amazing experiences that make people feel good
  • Achieving personal and store KPI’s
  • Matching our products and services to our customer’s needs and selling them our amazing state of the art products and services.
  • Drive our customer experience by engaging in great conversations with customers and ensuring they leave our stores happy.
  • Offer solutions to customers with general mobile or network queries (we’ll teach you how to answer these!)
  • Typically working 2-3 days per week, including weekends.

Details

Work type

Part time

Work mode

office

Location

Gloucester

Benefits

  • £12 per hour
  • A brand new smartphone on an Unlimited data plan
  • On-target bonus of 25%, paid out monthly based on your store's performance
  • Individual bonus accelerators for high performers
  • Great discounts with our Perks at Work scheme
  • Great training courses and career development opportunities