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Retail Customer Service Assistant

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BP

11d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • London

AI generated summary

  • You should be passionate about customer service and enjoy teamwork in a fast-paced retail setting. Prior experience isn't needed; training will be provided to develop necessary skills.
  • You will ensure safety, serve customers, prepare food and drinks, manage stock, support promotions, and maintain cleanliness throughout the store and forecourt.

Requirements

  • Individuals with a passion for customer service and who are energised by working together as a collaborative team within a fast-paced retail environment.
  • We don’t expect all who apply to have previous retail experience, as you will be provided with online and on the job training to support you to develop the skills and capabilities you will need to perform your role at bp.

Responsibilities

  • Making sure that safety of yourself, your colleagues, and the customer, in line with bp policies and procedures, is your top priority
  • Serving customers efficiently, ensuring their needs are met promptly and effectively
  • Fostering a positive and inclusive work environment, in line with bp beliefs
  • Preparing and serving food and drink items from our Wild Bean Café
  • Taking in deliveries, replenishing stock and stock management tasks
  • Being proactive with supporting bp’s offers, promotions and bp loyalty scheme
  • Carrying out cleaning duties in all aspects of the store, facilities, and forecourt

FAQs

What is the role of a Retail Customer Service Assistant at bp?

The Retail Customer Service Assistant at bp is responsible for providing exceptional customer service, ensuring safety, serving food and drinks, managing stock, and maintaining a positive work environment.

Are there flexible working hours for this position?

Yes, this position offers flexible hours to accommodate different schedules.

Is previous retail experience necessary to apply for this job?

No, previous retail experience is not required, as bp provides online and on-the-job training to support new employees.

What benefits does bp offer to its retail employees?

bp offers a variety of benefits including paid holidays, a 25% discount on in-store goods, access to wellbeing services, and a pension scheme, among others.

What is the minimum age requirement to apply for this position?

Applicants are welcome from individuals aged 16 and older.

Will I receive training for this role?

Yes, bp provides both online and on-the-job training to help you develop the necessary skills for the role.

What is the main focus of the customer service assistant role?

The main focus is to serve customers efficiently, meet their needs promptly, and promote a positive and inclusive work environment.

Are there opportunities for career progression within bp retail?

Yes, there are opportunities for career progression within bp retail.

What are the responsibilities related to stock management?

Responsibilities include taking in deliveries, replenishing stock, and performing stock management tasks.

Is there a requirement to maintain cleanliness in the store?

Yes, maintaining cleanliness in all aspects of the store, including the facilities and forecourt, is a key responsibility of the role.

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BP

Reimagining energy for people and our planet

Energy
Industry
10,001+
Employees
1909
Founded Year

Mission & Purpose

The world is changing fast and our industry is changing with it. The energy mix is shifting towards lower carbon sources, driven by technological advances and growing environmental concerns. In bp, we will help drive this transition - and our business will be transformed by it. We are continually looking for talented, committed and ambitious people to help us shape the face of energy for the future.

Benefits

  • Health Insurance

  • Dental Insurance

  • Accidental Death & Dismemberment Insurance

  • Disability Insurance

  • Vision Insurance