Logo of Huzzle

Retail Customer Service Representative

image

The Brick

2d ago

  • Job
    Part-time
    Entry & Junior Level
  • Customer Relations
  • Winnipeg

Requirements

  • Strong customer service focus
  • Team oriented
  • High school diploma or equivalent
  • Exceptional communication skills, both written and verbal
  • Proven ability to multitask and maintain organization
  • Proficiency with computers and Microsoft Office programs
  • Flexibility to work all shifts, including evenings and weekends, as required

Responsibilities

  • Respond to customer inquiries and offer solutions in a courteous and professional manner
  • Follow up with customers to identify and support their needs
  • Promote customer loyalty by providing exceptional customer support
  • Review and follow up on order reports on a daily basis
  • Other duties as assigned

Retail & Consumer Goods
Industry
5001-10,000
Employees
1971
Founded Year

Mission & Purpose

The Brick Ltd. is one of Canada's largest volume retailers of furniture, mattresses, appliances and home electronics. The company was founded as The Brick Warehouse LP in Edmonton, Alberta with the first warehouse opening on September 1, 1971. Its first expansion was to Fort McMurray, Alberta in the 1970s and later acquired a competitor in the city of Calgary. Over the past 35 years, The Brick has expanded across Canada and now operates 194 retail stores (including 20 franchise locations) in the provinces of Alberta, British Columbia, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Prince Edward Island, Nova Scotia, the Yukon and the Northwest Territories. (Quebec stores are branded simply as Brick.) In addition, the Brick Group Income Fund operates distribution centres in Calgary, Edmonton, Vancouver, Winnipeg, Toronto and Montreal. In March 2004, the company acquired United Furniture Warehouse which had 81 locations throughout Canada at the time.[2] In 2006, 24 stores were rebranded as "The Brick" in a strategic attempt to save on advertising costs and increase sales. On November 11, 2012, The Brick announced that competitor Leon's would acquire the company for $700 million subject to approval of shareholders. Following the acquisition, Leon's plans to maintain the two separate chains.