FAQs
What is the role of a Retail Customer Service Representative at The Brick?
The Retail Customer Service Representative at The Brick is responsible for responding to customer inquiries, offering solutions, promoting customer loyalty, following up on orders, and providing exceptional customer support in a courteous and professional manner.
What qualifications are required for this position?
The qualifications required for this position include a strong customer service focus, being team-oriented, having a high school diploma or equivalent, exceptional communication skills (both written and verbal), the ability to multitask and maintain organization, proficiency with computers and Microsoft Office programs, and the flexibility to work all shifts, including evenings and weekends as required.
What does The Brick offer its employees?
The Brick offers a flexible and comprehensive benefits package (including Health, Dental, and Paramedical Services), a competitive remuneration package, career progression potential with access to ongoing personal and professional development, employee discounts, and a dynamic environment to showcase leadership talents.
How can I apply for the Retail Customer Service Representative position?
To apply for the position, you should contact the recruitment team at careers@thebrick.com, attach your CV, and explain why you would be a great fit for The Brick.
Are there any accommodations for applicants with disabilities during the recruitment process?
Yes, The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require accommodation at any stage, you can let the hiring manager know or reach out to hrhires@thebrick.com.
What kind of work environment can I expect at The Brick?
At The Brick, you can expect a dynamic and supportive work environment that encourages team spirit, personal growth, and career advancement opportunities.
What are the main responsibilities of the Retail Customer Service Representative?
The main responsibilities include responding to customer inquiries, following up to support customer needs, promoting customer loyalty, reviewing and following up on order reports, and performing other duties as assigned.
Is previous experience in customer service necessary for this role?
While previous customer service experience can be beneficial, the key qualities required for this role are a strong customer service focus and the ability to work well in a team-oriented environment.