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Retail Manager - Exeter



11d ago

  • Job
    Mid & Senior Level
  • Hospitality & Retail
  • Exeter

AI generated summary

  • You must be passionate about retail, able to lead and motivate others, prioritize workloads, focus on customers, and embody our core values for the Retail Manager role in Exeter at Mind.
  • You will work with the shop team to achieve sales targets, maintain shop standards, provide excellent customer service, and take on responsibilities in the absence of the Shop Manager. Opportunities for personal and professional development are available to support you in making a difference in the fight for mental health.


  • We're looking for someone who:
  • is passionate about retail
  • has the ability to lead and motivate others
  • can plan and prioritise their own workload and the workload of the team
  • has a strong customer focus
  • can demonstrate our values and behaviours, which are at the core of all we do


  • As an Assistant Shop Manager in Mind Retail, you'll work alongside the Shop Manager and the wider shop team, inclusive of volunteers, to deliver sales and profit targets for your shop, where every item sold fights for mental health. The money raised from our charity shops funds Mind's vital mental health support services, helping the 1 in 4 of us that experience a mental health problem in their lifetime.
  • You'll also work with the team to produce excellent shop standards and deliver outstanding customer service - creating a hub for the local community. Our Assistant Managers also take full responsibility whilst the Shop Manager is away for the day-to-day running and overall performance of the shop.
  • As Assistant Shop Manager, you'll be invested in to grow. With development programmes and a vast programme of workshops, you'll be able to take ownership for your own personal and professional development. You'll be able to make a real difference and will play an important role in the fight for mental health, helping us to respond to the mental health emergency.


What are the key responsibilities of an Assistant Shop Manager in Mind Retail?

An Assistant Shop Manager in Mind Retail works alongside the Shop Manager and the wider team to deliver sales and profit targets, maintain excellent shop standards, deliver outstanding customer service, and take full responsibility for the day-to-day running of the shop when the Shop Manager is away.

What qualifications and experience are required for the role of Assistant Shop Manager?

While previous management or supervisor experience is preferred, Mind Retail is also interested in individuals who are passionate about retail, have the ability to lead and motivate others, can plan and prioritize workload, have a strong customer focus, and can demonstrate Mind's values and behaviors.

What benefits are offered to Assistant Shop Managers in Mind Retail?

Assistant Shop Managers in Mind Retail receive competitive hourly pay, 25 days' paid holiday per year, development workshops and courses for career growth, comprehensive induction programs, a variety of additional qualifications and development opportunities, a competitive pension scheme, staff discount in all Mind shops, access to exclusive discounts at retailers, employee assistance program, cycle to work scheme, and more.

How does Mind Retail support equality, diversity, and inclusion in the workplace?

Mind Retail values diversity and is committed to creating an inclusive working environment where everyone is appreciated for being authentic. They embrace different perspectives and are dedicated to promoting equality and inclusion for all employees and volunteers.

What is the recruitment process like for Assistant Shop Managers at Mind Retail?

In line with their safer recruitment policy, Mind Retail requires successful candidates to provide references and undergo an enhanced DBS check. The organization is committed to safeguarding the welfare of their employees and volunteers. Mind Retail is an equal opportunities employer, welcoming applicants from all communities, and is dedicated to fair treatment of all staff.

We're Mind, the mental health charity. We’re fighting for mental health – for support, for respect, for you.

Founded Year

Mission & Purpose

We’re Mind, the mental health charity. We believe no one should have to face a mental health problem alone. We’re here for you. Today. Now. We’re on your doorstep, on the end of a phone or online. Whether you’re stressed, depressed or in crisis. We’ll listen, give you support and advice, and fight your corner. And we’ll push for a better deal and respect for everyone experiencing a mental health problem