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Retail Merchandise Sales Associate

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The TJX Companies, Inc.

6d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
  • Roseville

AI generated summary

  • You need excellent customer service skills, flexibility, strong communication, organization, multi-tasking ability, adaptability, capability to lift heavy objects, and retail experience preferred.
  • You will engage customers, maintain store organization, process transactions, promote programs, uphold merchandising standards, ensure cleanliness, support safety, and assist in loss prevention efforts.

Requirements

  • Possesses excellent customer service skills
  • Able to work a flexible schedule to support business needs
  • Possesses strong communication and organizational skills with attention to detail
  • Capable of multi-tasking
  • Able to respond appropriately to changes in direction or unexpected situations
  • Capable of lifting heavy objects with or without reasonable accommodation
  • Works effectively with peers and supervisors
  • Retail customer experience preferred

Responsibilities

  • Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business.
  • Role models established customer experience practices with internal and external customers
  • Supports and embodies a positive store culture through honesty, integrity, and respect
  • Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
  • Promotes credit and loyalty programs
  • Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
  • Accurately processes and prepares merchandise for the sales floor following company procedures and standards
  • Initiates and participates in store recovery as needed throughout the day
  • Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
  • Provides and accepts recognition and constructive feedback
  • Adheres to all labor laws, policies, and procedures
  • Supports and participates in store shrink reduction goals and programs
  • Participates in safety awareness and maintains a safe environment
  • Other duties as assigned

FAQs

What are the primary responsibilities of a Retail Merchandise Sales Associate at TJ Maxx?

The primary responsibilities include delivering a highly satisfied customer experience, maintaining a clean and organized store environment, adhering to operational and loss prevention standards, processing customer purchases and returns, promoting credit and loyalty programs, and participating in store recovery and safety practices.

Is prior retail experience required for this position?

Retail customer experience is preferred, but not strictly required. We value excellent customer service skills and a willingness to learn.

What is the starting pay range for this position?

The starting pay range is $16.50 to $17.00 per hour, with the actual starting pay determined by relevant skills, qualifications, and experience.

Are there opportunities for career growth at TJ Maxx?

Yes, there are abundant opportunities for growth, exploration, and achievement within the TJX Companies.

What kind of benefits do employees receive?

Employees receive a variety of benefits including an associate discount, 401(k) contributions, health insurance options, paid parental leave, paid holidays, and more, all in accordance with the terms of the applicable plan or program.

Does this position require a flexible schedule?

Yes, the position requires the ability to work a flexible schedule to support business needs.

What qualities are you looking for in a candidate?

We are looking for candidates with excellent customer service skills, strong communication and organizational skills, the ability to multi-task, and a capability to respond appropriately to changes in direction or unexpected situations.

Is there an opportunity for cross-training in other areas of the store?

Yes, associates may be cross-trained to work in multiple areas of the store to support the needs of the business.

Are adjustments made for employees with disabilities?

Yes, TJX provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Can individuals with arrest or conviction records apply for this position?

Yes, applicants with arrest or conviction records will be considered for employment.

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The TJX Companies, Inc.

Retail & Consumer Goods
Industry
1-10
Employees

Mission & Purpose

TJX is the leading off-price apparel and home fashions retailer in the U.S. and worldwide, with four global home offices, seven brands, nearly 4,700 stores in nine countries, and five distinctive branded e-commerce sites. As Associates, we make a difference with our contributions—collaborating in delighting shoppers with hidden treasures.

Benefits

  • Competitive Compensation

  • Well-being Programs

  • Associate Discounts

  • Time Off

  • Flexibility to Support Work-Life Balance