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Retail Optical Assistant - Nottingham

  • Job
    Entry Level / Graduate
  • Hospitality & Retail
    Customer Relations
  • Nottingham

AI generated summary

  • You must provide excellent customer service, communicate effectively, maintain accurate records, work well in a team, handle pressure, have confidence and knowledge of optical products, and create a visually appealing store environment.
  • You will assist customers with selecting and fitting eyewear, perform adjustments and repairs, conduct pre-screening eye exams, handle administrative tasks, and provide excellent customer service to ensure satisfaction.


  • Provide excellent customer service, with the ability to provide personalised assistance to customer and address their needs and concerns
  • Great communication and rapport building to translate professional terminology into language understandable to patients
  • Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations
  • Ability to work as part of a team, with colleagues across the whole store
  • The ability to work under pressure and handle challenging situations in a fast-paced retail environment
  • Confidence, passion, drive and enthusiasm
  • Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards your store targets
  • Arrange and maintain the stores look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance.


  • As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments.
  • Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.


What does a Retail Optical Assistant do at Vision Express?

A Retail Optical Assistant at Vision Express provides assistance to customers in selecting and purchasing eyewear products, as well as conducting eye tests and fitting contact lenses.

What brands of eyewear are available at Vision Express?

Vision Express offers a wide range of eyewear brands, including Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, Oliver Peoples, and over 20 prestigious licensed brands.

How many stores does Vision Express have in the UK and Ireland?

Vision Express has over 550 stores across the UK and Ireland, offering a variety of locations for Retail Optical Assistants to work in.

What is the relationship between Vision Express and EssilorLuxottica?

Vision Express is part of the EssilorLuxottica family, which is the global leader in the design, manufacture, and distribution of lenses, frames, and sunglasses. This partnership allows Vision Express to offer a wide range of high-quality eyewear products to customers.

We're creating joy in vision for our customers, through an expert and trusted eyecare experience

Retail & Consumer Goods
Founded Year

Mission & Purpose

We are Vision Express. Since opening our first store in 1988, we’ve been a leading Optical Retailer for over 30 years across the UK, Ireland and Jersey. With over 550 stores, our Nottingham Store Support Centre & Regional Fulfilment Hub, we have something for everyone. We’re committed to providing high-quality eyecare and customer service. Our colleagues are highly trained and experienced, dedicated to providing our customers and colleagues with the best possible care. Did you know, we’re also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses. Home to the most loved and widely-recognised vision care and eyewear brands in the world. Priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Our mission is to help people 'See More and Be More'. Our ground-breaking products correct, protect and frame the beauty of our most precious sensory organ – our eyes. By combining our expertise in lens technology and eyewear manufacturing, a portfolio of brands that consumers love and global distribution capabilities, we enable people everywhere to learn, to work, to express themselves and to fulfil their potential.