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Retail Optical Assistant - York

  • Job
    Entry Level / Graduate
  • Hospitality & Retail
    Customer Relations
  • York

AI generated summary

  • You must provide excellent customer service, communicate effectively with patients, pay attention to detail, work well in a team, handle pressure, be confident and enthusiastic, have knowledge of optical products, and maintain store appearance and organization.
  • You'll assist customers in selecting eyewear, perform adjustments and fittings, conduct pre-screening eye exams, and handle administrative tasks to ensure excellent customer service at Vision Express in York.


  • Provide excellent customer service, with the ability to provide personalised assistance to customer and address their needs and concerns
  • Great communication and rapport building to translate professional terminology into language understandable to patients
  • Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations
  • Ability to work as part of a team, with colleagues across the whole store
  • The ability to work under pressure and handle challenging situations in a fast-paced retail environment
  • Confidence, passion, drive and enthusiasm
  • Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards your store targets
  • Arrange and maintain the stores look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance.


  • As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments.
  • Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.


What are the locations available for this job as a Retail Optical Assistant in York?

We have over 550 stores across the UK and Ireland, with options ranging from busy city centre flagships to smaller village stores and coastal locations. There is sure to be a perfect solution for you!

Can you tell me more about the company Vision Express that I would be working for?

Vision Express is part of the EssilorLuxottica family, the global leader in the design, manufacture, and distribution of lenses, frames, and sunglasses. With a wide range of beloved eyewear brands under the EssilorLuxottica umbrella, you would be joining a prestigious and well-known company in the vision care industry.

We're creating joy in vision for our customers, through an expert and trusted eyecare experience

Retail & Consumer Goods
Founded Year

Mission & Purpose

We are Vision Express. Since opening our first store in 1988, we’ve been a leading Optical Retailer for over 30 years across the UK, Ireland and Jersey. With over 550 stores, our Nottingham Store Support Centre & Regional Fulfilment Hub, we have something for everyone. We’re committed to providing high-quality eyecare and customer service. Our colleagues are highly trained and experienced, dedicated to providing our customers and colleagues with the best possible care. Did you know, we’re also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses. Home to the most loved and widely-recognised vision care and eyewear brands in the world. Priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Our mission is to help people 'See More and Be More'. Our ground-breaking products correct, protect and frame the beauty of our most precious sensory organ – our eyes. By combining our expertise in lens technology and eyewear manufacturing, a portfolio of brands that consumers love and global distribution capabilities, we enable people everywhere to learn, to work, to express themselves and to fulfil their potential.