You must have a five-year checkable employment history or provide evidence of gaps, and desirable retail security experience. License not essential.

You will provide security at a retail store, deterring theft, detaining offenders, utilizing security systems, investigating losses, reporting incidents, and ensuring customer safety through routine patrols and strong security presence.

Hospitality & Retail

United Kingdom

Cardiff

Large

Mitie is a company that specialises in facilities management, offering a range of services including cleaning, security, property management, and technical support for various industries. Their ultimate goal is to provide integrated and efficient solutions that help businesses manage their facilities effectively. Mitie's purpose revolves around delivering services that enhance workplace experiences, improve operational efficiency, and contribute to the well-being of occupants and users of the spaces they manage. By leveraging their expertise and innovation, they aim to create environments that are safe, productive, and conducive to the success of their clients and their workforce.

Technology

Mitie

This role would be ideal for a&nbsp;security&nbsp;professional&nbsp;who has a customer service&nbsp;orientated&nbsp;approach; looking to further their working experience within a retail&nbsp;environment. A&nbsp;confident&nbsp;and outgoing&nbsp;personality&nbsp;would be perfect for this role to ensure effective client&nbsp;interaction&nbsp;throughout the shift. The rota provides a good work life balance,&nbsp;with&nbsp;no starts earlier than 0700 and not finishing later than 2000; this is subject to seasonal changes - NO NIGHT SHIFTS. You will report into the site's&nbsp;Security&nbsp;Operations Manager.Main Duties<ul><li class="ql-indent-1">Acting as a visual deterrent on the shop floor – able to deter and when required safely detain offenders in accordance&nbsp;with&nbsp;H&amp;S training</li><li class="ql-indent-1">Utilising the store&nbsp;security&nbsp;systems, CCTV, EAS gates, etc, to&nbsp;support&nbsp;the&nbsp;security&nbsp;activity.</li><li class="ql-indent-1">&nbsp;&nbsp;Working in&nbsp;liaison&nbsp;with&nbsp;covert&nbsp;security&nbsp;operatives.</li><li class="ql-indent-1">Investigating&nbsp;any losses, empty packaging,&nbsp;support&nbsp;enquiries regarding known offenders.</li><li class="ql-indent-1">Completing full and accurate incident reports and company&nbsp;documentation</li><li class="ql-indent-1">Reporting Crime incidents to Crime Centre on a company provided tablet.</li><li class="ql-indent-1">Completing routine patrols of the store to ensure customer safety and maintaining a strong&nbsp;security&nbsp;presence to all members of the public.</li><li class="ql-indent-1">Recording completed patrols in daily&nbsp;activity&nbsp;sheets in&nbsp;liaison&nbsp;with&nbsp;the store point of contact.</li><li class="ql-indent-1">Attending the store briefings to provide a&nbsp;security&nbsp;update.</li><li class="ql-indent-1">Conducting shift handover procedures at the start and end of each shift to ensure all matters of concern or note occurring during a shift are passed on for the purposes of service and incident&nbsp;management&nbsp;continuity.</li><li class="ql-indent-1">Maintaining a safe and secure&nbsp;environment&nbsp;for all.</li></ul>Qualifications:<ul><li>Door&nbsp;Supervision&nbsp;or&nbsp;Security&nbsp;Guarding License Not Essential</li><li>Have a five - year checkable employment history or be able to produce&nbsp;documentary&nbsp;evidence of any period of&nbsp;unemployment, self- employment or full and&nbsp;part time&nbsp;education&nbsp;during that period</li></ul>Desirable&nbsp;experience:<ul><li class="ql-indent-1">Previous experience of working in a retail&nbsp;Security&nbsp;role</li></ul>It's the little things that count –<ul><li class="ql-indent-1">Generous Staff Discount at 20% (subject to&nbsp;qualifying&nbsp;period)</li><li class="ql-indent-1">Free SIA license renewal</li><li class="ql-indent-1">Competitive&nbsp;holiday&nbsp;entitlement</li><li class="ql-indent-1">Pension</li><li class="ql-indent-1">A personal learning hub, that also provides access to Additional Training</li><li class="ql-indent-1">24/7 Virtual GP including health care benefits.</li><li class="ql-indent-1">Cycle to work scheme</li><li class="ql-indent-1">Full uniform</li><li class="ql-indent-1">A wide range of discounts&nbsp;with&nbsp;selected companies</li><li class="ql-indent-1">Company Share Scheme (SIP &amp; SAYE)</li><li class="ql-indent-1">Overtime&nbsp;availability</li><li class="ql-indent-1">A&nbsp;supportive&nbsp;management&nbsp;support&nbsp;network</li><li class="ql-indent-1">Paid breaks</li></ul>

This role would be ideal for a security professional who has a customer service orientated approach; looking to further their working experience within a retail environment. A confident and outgoing personality would be perfect for this role to ensure effective client interaction throughout the shift. The rota provides a good work life balance, with no starts earlier than 0700 and not finishing later than 2000; this is subject to seasonal changes - NO NIGHT SHIFTS. You will report into the site's Security Operations Manager.Main DutiesActing as a visual deterrent on the shop floor – able to deter and when required safely detain offenders in accordance with H&S trainingUtilising the store security systems, CCTV, EAS gates, etc, to support the security activity.  Working in liaison with covert security operatives.Investigating any losses, empty packaging, support enquiries regarding known offenders.Completing full and accurate incident reports and company documentationReporting Crime incidents to Crime Centre on a company provided tablet.Completing routine patrols of the store to ensure customer safety and maintaining a strong security presence to all members of the public.Recording completed patrols in daily activity sheets in liaison with the store point of contact.Attending the store briefings to provide a security update.Conducting shift handover procedures at the start and end of each shift to ensure all matters of concern or note occurring during a shift are passed on for the purposes of service and incident management continuity.Maintaining a safe and secure environment for all.Qualifications:Door Supervision or Security Guarding License Not EssentialHave a five - year checkable employment history or be able to produce documentary evidence of any period of unemployment, self- employment or full and part time education during that periodDesirable experience:Previous experience of working in a retail Security roleIt's the little things that count –Generous Staff Discount at 20% (subject to qualifying period)Free SIA license renewalCompetitive holiday entitlementPensionA personal learning hub, that also provides access to Additional Training24/7 Virtual GP including health care benefits.Cycle to work schemeFull uniformA wide range of discounts with selected companiesCompany Share Scheme (SIP & SAYE)Overtime availabilityA supportive management support networkPaid breaks

Retail Relief Security Officer

Requirements

Responsibilities

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Mitie

Mission & Purpose