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Retail Sales and Operations Coordinator

  • Job
    Junior & Mid Level
  • Hospitality & Retail
    Business, Operations & Strategy
  • Toronto


  • Education: A college diploma or university degree.
  • Experience: 2-3 years of operations experience in a retail or wholesale environment.
  • Software Skills:
  • Experience with SAP is highly desired.
  • Familiarity with Cegid and/or other POS systems is highly desired.
  • Proficiency in MS Office Suite, especially Excel and PowerPoint.
  • Communication Skills:
  • Excellent verbal and written communication skills.
  • Training and presentation skills.
  • French communication skills (an asset).
  • Other Qualities:
  • Ability to handle multiple projects and details simultaneously.
  • Self-motivation, tact, diplomacy, and professionalism.
  • Enthusiasm and passion for the brand and company.


  • Hour Passion:
  • Strategy Development: Creating sales and operations strategies for maximizing growth potential.
  • Financial Management: Reviewing P&L statements, developing budgets and forecasts, and providing financial reports.
  • Talent Management: Collaborating with HR and Store Management teams on talent selection, retention, and succession planning.
  • Coaching & Training: Mentoring Store Management on KPIs and maintaining an accountability culture.
  • Inventory Management: Reviewing inventory levels, resolving discrepancies, and ensuring compliance with visual/merchandising directives.
  • Customer Service: Resolving escalated issues and scheduling repair work orders.
  • Project Management: Setting up new IOs for retail projects and analyzing spending reports.
  • Prestige Brand:
  • Processing orders for Prestige brands for Canadian retailers.
  • Managing SKU system set up and availability communication.
  • Preparing PO and ship notes to receive all POS inventory to ensure SAP accuracy.
  • Analyzing inventory and shippables.
  • Preparing purchase orders for all marketing vendors and expenses.
  • Maintaining the Canadian marketing budget for prestige brands on a regular basis and keeping track of all spending.
  • Coordinating co-op advertising documentation for processing.
  • Coordinating marketing materials and products for events.

Retail & Consumer Goods

Mission & Purpose

The Swatch Group Ltd is an international group active in the manufacture and sale of finished watches, jewelry, watch movements and components. Swatch Group supplies nearly all components required for the watches sold by its 17 watch and jewelry brands as well as by its two retail brands, Tourbillon and Hour Passion. The Group’s production companies also supply movements and components to third-party watchmakers. The Swatch Group Ltd is also a key player in the manufacture and sale of electronic systems used in watchmaking and other industries. With its watch brands, it is also a leader in the field of sports event timing as official timekeeper and data-handler of most of the Olympic Games of the last decades and major international sports events. The Swatch Group Ltd has a unique emotional culture. Beauty and emotions in watches are as much part of it as high-tech, quality and added value on the customer’s wrist. Both, emotional poetry and innovation play an active part in the commitment to its customers. The Swatch Group Ltd was founded in 1983, by Nicolas G. Hayek. It grew out of the merger of two big Swiss watch groups, ASUAG and SSIH. The Group has since shown steady growth in key financials, leading to records. Today Swatch Group employs more than 33'500 persons in over 50 countries.