Logo of Huzzle

Home

Matches

Explore

Manage

Retail Sales Assistant

image

Travelex

Jul 11

Applications are closed

  • Job
    Full-time
    Entry Level
  • Hospitality & Retail
  • London

Requirements

  • Numerically proficient - You’ll need to have a firm grasp of numbers as you’ll be handling large amounts of cash and converting vast amounts of currency regularly daily
  • Great communicator – You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs.
  • Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.

Responsibilities

  • Nurturing and forming relationships with customers to gain a better understanding of their travel and currency requirements then tailoring their experience based on their destination
  • Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services
  • Engaging with customers to process all foreign exchange transactions accurately and efficiently.
  • Delivering on key performance goals both procedural, operational and customer focused
  • Utilising your keen eye for detail to process daily online FX request and deliveries
  • Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures

Application Process

  • Step 1 – Our team of Talent Acquisition Partners will review your application and get in touch with you if they think your experience fits the brief and conduct an initial screening call.
  • Step 2 – You’ll then be invited to an online interview with one of our Talent Acquisition Partners. Here we’ll give you more insight into Travelex and the role whilst finding out a bit more about you. Given you’d be working with vast amounts of money on a regular basis they’ll also be a small numerical test too that’ll you’ll complete.
  • Step 3 – If successful you will then be invited to visit the store where you will meet with the Location Manager face-to-face and have the opportunity to see what the working environment looks like. The Location Manager will be able to tell you more about the day-to-day responsibilities and answer any remaining questions you have.
  • Step 4 – If the store visit goes well, we’ll reach out and offer the opportunity to join Travelex as our newest employee. If you’re unsuccessful, we’ll still reach out to you to provide detailed feedback. We owe you that much as an employer who’s dedicated your time to meet with us.

FAQs

What are the primary responsibilities of a Retail Sales Assistant at Travelex?

As a Retail Sales Assistant at Travelex, your main responsibilities include nurturing customer relationships to understand their travel and currency needs, acting as a travel money ambassador, processing foreign exchange transactions accurately, meeting performance goals, managing daily online FX requests and deliveries, and adhering to legal and regulatory standards and compliance procedures.

What essential skills do I need to succeed in this role?

To succeed as a Retail Sales Assistant, you should be numerically proficient to handle cash and currency conversions, possess strong communication skills to build relationships with customers, and have a desire to succeed, demonstrating a drive to make a positive impact in your role.

What can I expect during the interview process?

The interview process includes four steps: an initial screening call with a Talent Acquisition Partner, an online interview with insights about Travelex and the role along with a small numerical test, a store visit to meet the Location Manager and see the workplace, and finally, an offer if all steps go well, along with feedback if you are not selected.

Will I have to take a numerical test during the interview?

Yes, during the online interview with a Talent Acquisition Partner, you will complete a small numerical test to assess your numerical proficiency, which is essential for handling cash and currency transactions.

Is there an opportunity for feedback if I am not selected for the position?

Yes, if you are not successful in the application process, Travelex is committed to reaching out to provide detailed feedback regarding your interview, as they value the time you dedicated to meet with them.

How does Travelex define a successful candidate for this position?

A successful candidate for the Retail Sales Assistant position at Travelex is someone who is numerically skilled, a great communicator who can build relationships, and possesses a genuine desire to succeed and make a positive impact on customers.

What kind of work environment can I expect to see during the store visit?

During the store visit, you will have the opportunity to interact with the Location Manager, see the day-to-day working environment, and ask any remaining questions about the role and responsibilities specific to the store.

Are there specific key performance goals I will be expected to meet?

Yes, as a Retail Sales Assistant, you will be expected to deliver on key performance goals that are procedural, operational, and customer-focused, ensuring that you meet the expectations of the role effectively.

What does the role entail in terms of customer interaction?

The role entails engaging with customers to process foreign exchange transactions, providing support and advice, and tailoring experiences based on their travel and currency requirements, ensuring a high level of customer service.

image

Travelex

Finance
Industry
1001-5000
Employees
1976
Founded Year

Mission & Purpose

Travelex is a leading global foreign exchange specialist, providing currency exchange services and international payment solutions. Operating through a network of stores, ATMs, and online platforms, Travelex caters to both individual travellers and businesses. Their goal is to simplify the complexities of foreign exchange, ensuring customers have convenient access to currency services worldwide. Travelex is dedicated to delivering exceptional service, competitive rates, and innovative solutions, making international travel and transactions seamless and efficient.

Get notified when Travelex posts a new role

Get Hired with Huzzle

Discover jobs with AI-powered precision. Autofill and track applications, create tailored resumes, and find the best opportunities across the web – all by simply chatting.

Already have an account?