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Retail Sales Assistant

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Travelex

Nov 5, 2024

  • Job
    Full-time
    Entry Level
  • Customer Relations
  • Quick Apply

AI generated summary

  • You must be numerically proficient, a great communicator, and driven to succeed, with a focus on making a positive impact and building relationships with customers.
  • You will build customer relationships, process foreign exchange transactions, achieve key performance goals, handle online requests, and ensure compliance with regulations and best practices.

Requirements

  • Numerically proficient - You’ll need to have a firm grasp of numbers as you’ll be handling large amounts of cash and converting vast amounts of currency regularly daily
  • Great communicator – You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs.
  • Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.

Responsibilities

  • Nurturing and forming relationships with customers to gain a better understanding of their travel and currency requirements then tailoring their experience based on their destination
  • Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services
  • Engaging with customers to process all foreign exchange transactions accurately and efficiently.
  • Delivering on key performance goals both procedural, operational and customer focused
  • Utilising your keen eye for detail to process daily online FX request and deliveries
  • Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures

FAQs

What is the job title for this position?

The job title is Retail Sales Assistant, specifically a Customer Service Advisor at Asda Travel Money, Warrington Westbrook.

What are the working hours for this job?

The position is part-time, requiring 24 hours per week.

What is the salary for this role?

The salary is £12.50 per hour, with potential on-target earnings of up to 7.5% of the base salary.

What are the working patterns for this position?

This role requires flexibility to work a variety of shifts between Monday and Sunday, with a monthly or weekly rota provided.

What benefits are offered to employees?

Benefits include a comprehensive voluntary benefits package, employee wellness programmes, discounts through Bravo Benefit, flexible hours, 25 days of holiday (pro-rata), opportunities for bonuses, and a pension plan with Scottish Widows.

What kind of experience is required for the role?

Candidates should be numerically proficient, great communicators, and should demonstrate a desire to succeed and make a positive impact in their role.

What does the interview process entail?

The interview process includes an initial screening call, an online interview with a numerical and accuracy test, a bureau visit with the Bureau Manager, and a final offer contingent upon passing reference checks.

Is there a customer service focus in this role?

Yes, the role is centered around providing exemplary customer service and understanding customer travel money needs.

Is this position suitable for someone interested in travel?

Absolutely! The job is ideal for those who love to travel and enjoy sharing their knowledge and experiences with others.

Does Travelex support diversity and inclusion?

Yes, Travelex is an equal opportunity employer and values diversity, not discriminating on the basis of race, religion, gender, or other status factors.

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Travelex

Finance
Industry
1001-5000
Employees
1976
Founded Year

Mission & Purpose

Travelex is a leading global foreign exchange specialist, providing currency exchange services and international payment solutions. Operating through a network of stores, ATMs, and online platforms, Travelex caters to both individual travellers and businesses. Their goal is to simplify the complexities of foreign exchange, ensuring customers have convenient access to currency services worldwide. Travelex is dedicated to delivering exceptional service, competitive rates, and innovative solutions, making international travel and transactions seamless and efficient.