Retail Sales Assistant

Majestic Wine

Oct 3

Applications are closed

Job
Full-time
Entry Level
Customer Relations
Sales & Business Development
Plymouth

Requirements

Drive store performance by maximising sales opportunities. Support your team on meeting and exceeding targets through focusing on KPI delivery
Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
Involvement in all operational tasks required for the day-day operational running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together
Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.
Excellent time-management, delegation and problem-solving skills
Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer
Self-motivated, able to thrive when working alone and as part of a team
A can-do attitude with a passion for seeing problems through to solutions
Adaptable and resilient to meet the ever-changing demands of our business
Excellent communication and time management skills
Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications
Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points

Responsibilities

Drive store performance by maximising sales opportunities. Support your team on meeting and exceeding targets through focusing on KPI delivery
Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings
Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range
Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling
Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
Involvement in all operational tasks required for the day-day operational running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities
Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together
Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training
Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate
As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team

FAQs

What is the location of this job?

The job is located in Plymouth.

What type of employment is this position?

This position is a Permanent Part Time role.

How many hours per week will I be required to work?

You will be required to work 12 hours per week.

What is the job reference number for this position?

The job reference number is 023387.

What kind of experience is required for this role?

While wine knowledge is beneficial, a passion for learning is essential. You should be able to demonstrate exceptional customer service experience.

Are there career development opportunities available?

Yes, there are career development opportunities available, with a focus on nurturing internal talent and providing excellent in-house training schemes.

What are the key responsibilities of a Retail Sales Assistant at Majestic Wine?

Key responsibilities include driving sales performance, delivering exceptional customer service, maintaining store appearance, and engaging with customers to enhance their shopping experience.

Is a driving licence required for this role?

Yes, you must hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.

What benefits do employees receive?

Employees receive a competitive salary, up to 20% staff discount, uniform provided, access to Retail Trust resources, and a company sick pay scheme.

How recent is this job posting?

The job was published about 3 hours ago.

Majestic Wine

The UK's largest drinks retailer, helping you discover the wines, beers and spirits you'll love.

Manufacturing & Electronics

Industry

1001-5000

Employees

1980

Founded Year

Mission & Purpose

Majestic is the UK’s largest specialist wine retailer. We began in London more than 40 years ago and today have more than 200 stores nationwide. Our focus is to help our customers discover wines, beers and spirits they'll love. So we always go one step further to ensure they have a fantastic personalised experience in store – whether that's through our in-store tasting counters, expert recommendations, a no-quibble refund guarantee, free glass hire, a carry-to-car service and much more. As the UK's specialist, it's our responsibility to have a market-leading, innovative range. That's why our multi-award-winning buying team is always on the hunt for products that combine real quality with value. And each of our 1,400 wines, beers and spirits has something truly special to offer. We pride ourselves on our friendly, expert colleagues both in the Support Centre and in our stores – our key strength is over 1,000 WSET trained colleagues offering knowledgeable service across all channels. In fact, we’re one of Europe’s biggest wine educators.