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Retail Sales Assistant, Soho Home (Full Time, 6 Month FTC) - Soho Farmhouse

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Oxford
  • Quick Apply

AI generated summary

  • You need retail experience, excellent customer service skills, effective communication, a flair for interior trends, adaptability in retail, and be a strong team player.
  • You will ensure customer satisfaction, provide product knowledge, drive sales, maintain store cleanliness, meet targets, source products, and manage cash at the end of the day.

Requirements

  • Have a proven experience in a similar role within a retail outlet
  • Be able to deliver a high level of customer service
  • Communicate honestly, openly and constructively
  • Have a creative flair and be able to talk about colours, styles and trends in interiors with confidence
  • Demonstrate flexibility and innovation in recognizing and reacting to the changing retail environment
  • Be a strong team member

Responsibilities

  • Customer satisfaction
  • This involves providing an outstanding service that will create a positive experience for the customer and generate loyalty
  • Ensure customers are greeted and looked after when browsing or purchasing products from the shop.
  • Provide any extra information to customers about products and services on offer throughout the store and online as required
  • When a product is not available, always offers alternatives, or take pre-order details
  • Deal with queries in a professional manner or by passing them onto the manager
  • Product knowledge
  • This involves an outstanding knowledge of the products and the quality of the service provided.
  • Have an excellent knowledge about the products and services on offer by Soho Home retail
  • Keep up to date with new product ranges being introduced
  • Maximize the potential of products in the retail space to create sales
  • Drive sales
  • This involves a good knowledge of the business that will provide a growth in sales.
  • Ensure the shop displays are fully stocked and that high standards of cleanliness are maintained within the store at all times.
  • Be aware of the best and slow sellers to improve general sales
  • Give feedback to Retail Manager about what is selling
  • Meet daily sales targets as part of the retail team
  • Additional responsibilities
  • Source products from the warehouse where required
  • Work towards the daily/weekly team targets for sales and inform the manager and finance teams via reports
  • Successfully cash up at the end of the day

FAQs

What are the main responsibilities of a Retail Sales Assistant at Soho Home?

The main responsibilities include providing outstanding customer service, maintaining product knowledge, driving sales, and sourcing products from the warehouse as needed.

What is the duration of the contract for this position?

This is a full-time role for a duration of 6 months.

Who are the customers I will be interacting with?

You will primarily be interacting with Soho House members who visit the retail outlet.

Is there a requirement for prior experience?

Yes, a proven experience in a similar role within a retail outlet is required.

What kind of training will be provided?

Continuous training will be offered to help develop both personal and professional skills.

What benefits are offered to employees in this role?

Employees receive weekly pay, commission based on sales targets, staff discounts, health cash plans, life assurance, and additional perks such as free counselling sessions and team events.

Will I be expected to meet daily sales targets?

Yes, meeting daily sales targets as part of the retail team is expected.

How does the company support employee well-being?

The company offers benefits like Medicash Health Cash Plan, Life Assurance, Free Counselling Sessions, and paid days off to support charities.

Are there opportunities for employee discounts?

Yes, employees receive up to 50% staff discount on Cowshed & Soho Home products, as well as 50% off food and drink seven days a week.

Is creativity important for this role?

Yes, having a creative flair and the ability to discuss colours, styles, and trends in interiors confidently is essential for this position.

Soho House is a place for our diverse membership to connect, grow, have fun, and make an impact.

Travel & Leisure
Industry
5001-10,000
Employees
1995
Founded Year

Mission & Purpose

Soho House is a company that operates private members' clubs, hotels, and restaurants in various cities around the world. They provide exclusive spaces and services for individuals in creative industries, offering a blend of social, work, and leisure environments. Soho House's ultimate goal is to create inviting and inspiring spaces where like-minded individuals can connect, collaborate, and unwind. Their purpose revolves around fostering a community of creatives, entrepreneurs, and professionals, providing them with a supportive network and a vibrant setting to socialise, work, and relax. Through their distinctive venues and services, Soho House aims to facilitate collaboration, nurture creativity, and enhance the well-being of their members.