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Retail Sales Associate - 18TH & 5TH

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Athleta

2mo ago

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • New York City

AI generated summary

  • You must be a strong communicator, problem solver, and quick learner who can handle customer interactions professionally and use basic problem-solving skills effectively.
  • You will be expected to provide a premium customer experience by acknowledging, assisting, and educating customers, offering style suggestions, promoting loyalty programs, and supporting various sales floor processes.

Requirements

  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training

Responsibilities

  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support

FAQs

What are the main responsibilities of a Retail Sales Associate at 18TH & 5TH?

The main responsibilities include providing excellent customer service, being an expert on products, educating and inspiring customers, informing them about merchandise assortment and promotions, and executing operational processes efficiently.

What is the goal of a Retail Sales Associate at 18TH & 5TH?

The goal is to bring the brand to life for customers, build brand loyalty, and deliver with productivity.

How important is customer service in this role?

Customer service is crucial in this role as it involves engaging and connecting with customers, educating and inspiring them, and building brand loyalty.

What should a Retail Sales Associate know about the merchandise assortment?

A Retail Sales Associate should be knowledgeable about the current merchandise assortment, store promotions, and events in order to inform and educate customers effectively.

How can a Retail Sales Associate ensure operational processes are executed efficiently?

A Retail Sales Associate can ensure operational processes are executed efficiently by following guidelines and procedures, staying organized, and managing time effectively.

Athleta

Retail & Consumer Goods
Industry
1001-5000
Employees

Mission & Purpose

We believe that being fit and active makes life richer and bigger than it could possibly be otherwise. And we’re always looking for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences. Collaboration is a real thing here. Because we know that individually we’re strong; but together we’re unstoppable. Athleta is a certified B Corp, which means we put people and planet right up there with profit, and we’re committed to using business as a force for good. If all this has you nodding “yes,” we’d love to hear from you.