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Retail Sales Associate

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The TJX Companies, Inc.

12d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
  • Germantown

AI generated summary

  • You must have excellent customer service skills, strong communication, a flexible schedule, ability to multitask, lift heavy objects, and retail experience is preferred.
  • You will engage customers, maintain a clean store, process transactions, uphold merchandising standards, promote credit programs, and support safety and shrink reduction efforts.

Requirements

  • Possesses excellent customer service skills
  • Able to work a flexible schedule to support business needs
  • Possesses strong communication and organizational skills with attention to detail
  • Capable of multi-tasking
  • Able to respond appropriately to changes in direction or unexpected situations
  • Capable of lifting heavy objects with or without reasonable accommodation
  • Works effectively with peers and supervisors
  • Retail customer experience preferred

Responsibilities

  • Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business.
  • Role models established customer experience practices with internal and external customers
  • Supports and embodies a positive store culture through honesty, integrity, and respect
  • Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
  • Promotes credit and loyalty programs
  • Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
  • Accurately processes and prepares merchandise for the sales floor following company procedures and standards
  • Initiates and participates in store recovery as needed throughout the day
  • Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
  • Provides and accepts recognition and constructive feedback
  • Adheres to all labor laws, policies, and procedures
  • Supports and participates in store shrink reduction goals and programs
  • Participates in safety awareness and maintains a safe environment
  • Other duties as assigned

FAQs

What are the primary responsibilities of a Retail Sales Associate at TJX Companies?

The primary responsibilities include delivering a highly satisfied customer experience, maintaining a clean and organized store environment, adhering to operational and loss prevention standards, accurately processing customer transactions, and participating in store recovery.

What skills are required for this position?

Candidates should possess excellent customer service skills, strong communication and organizational skills, attention to detail, the ability to multi-task, and the capability to respond appropriately to changes in direction or unexpected situations.

Is previous retail experience necessary for this role?

While previous retail customer experience is preferred, it is not specifically required.

What does the training and development look like for this position?

New associates receive training focused on customer experience principles, operational procedures, and performance expectations, with an emphasis on personal development and growth within the company.

Are there opportunities for career advancement at TJX Companies?

Yes, TJX Companies encourages employees to grow their careers through various opportunities for learning and advancement within the organization.

What kind of schedule should I expect as a Retail Sales Associate?

Associates should be able to work a flexible schedule to meet business needs, which may include evenings, weekends, and holidays.

Does TJX Companies provide any benefits to its employees?

Yes, TJX Companies offers a competitive salary and benefits package, which may include health insurance, retirement plans, and employee discounts.

Are there any physical requirements for this job?

Yes, candidates should be capable of lifting heavy objects with or without reasonable accommodation, as well as maintaining a safe and clean environment in the store.

How does TJX Companies view diversity and inclusion in the workplace?

TJX Companies prioritizes diversity and inclusion, creating a supportive work environment that embraces different backgrounds, perspectives, and experiences.

Where is the location of this job?

The location of the Retail Sales Associate position is at the USA TJ Maxx Store 0025 in Germantown, MD.

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The TJX Companies, Inc.

Retail & Consumer Goods
Industry
1-10
Employees

Mission & Purpose

TJX is the leading off-price apparel and home fashions retailer in the U.S. and worldwide, with four global home offices, seven brands, nearly 4,700 stores in nine countries, and five distinctive branded e-commerce sites. As Associates, we make a difference with our contributions—collaborating in delighting shoppers with hidden treasures.

Benefits

  • Competitive Compensation

  • Well-being Programs

  • Associate Discounts

  • Time Off

  • Flexibility to Support Work-Life Balance