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Retail sales associate

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The TJX Companies, Inc.

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Fayetteville

AI generated summary

  • You must have strong customer service skills, a flexible schedule, effective communication, attention to detail, multi-tasking ability, and the capacity to lift heavy objects. Retail experience is preferred.
  • You will engage customers, process purchases, maintain store cleanliness, support merchandising standards, promote loyalty programs, and ensure a safe environment while adhering to company policies.

Requirements

  • Possesses excellent customer service skills
  • Able to work a flexible schedule to support business needs
  • Possesses strong communication and organizational skills with attention to detail
  • Capable of multi-tasking
  • Able to respond appropriately to changes in direction or unexpected situations
  • Capable of lifting heavy objects with or without reasonable accommodation
  • Works effectively with peers and supervisors
  • Retail customer experience preferred

Responsibilities

  • Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business.
  • Role models established customer experience practices with internal and external customers
  • Supports and embodies a positive store culture through honesty, integrity, and respect
  • Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
  • Promotes credit and loyalty programs
  • Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
  • Accurately processes and prepares merchandise for the sales floor following company procedures and standards
  • Initiates and participates in store recovery as needed throughout the day
  • Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
  • Provides and accepts recognition and constructive feedback
  • Adheres to all labor laws, policies, and procedures
  • Supports and participates in store shrink reduction goals and programs
  • Participates in safety awareness and maintains a safe environment
  • Other duties as assigned

FAQs

What are the main responsibilities of a Retail Sales Associate at TJ Maxx?

The main responsibilities include delivering a highly satisfied customer experience, engaging with customers, maintaining a clean and organized store environment, adhering to operational and merchandise standards, processing customer purchases and returns, and supporting store culture and goals.

What qualifications are required for this position?

The ideal candidate possesses excellent customer service skills, strong communication and organizational skills, the ability to multi-task, and a flexible schedule to support business needs. Retail customer experience is preferred.

Is there a specific dress code for Retail Sales Associates?

While the job description does not specify a dress code, associates are generally expected to dress in a manner that reflects the store’s brand and maintenance of a professional appearance.

What is the starting pay for this position?

The starting pay range for this position is $12.00 to $12.50 per hour. Actual starting pay is determined by relevant skills, qualifications, and experience.

Are there opportunities for career advancement within the company?

Yes, TJ Maxx encourages growth and development, offering abundant opportunities for learning and advancement within the company.

What benefits are offered to Retail Sales Associates?

Benefits include an associate discount, 401(k) contributions, medical/dental/vision insurance, life insurance, paid time off, and various other perks. Benefits are provided based on eligibility and may change over time.

Can I work flexible hours as a Retail Sales Associate?

Yes, the position requires a flexible schedule to support business needs.

What does "store shrink reduction goals and programs" mean?

This refers to initiatives aimed at minimizing inventory loss due to theft, damage, or errors to improve overall profitability and operational efficiency.

Are employees trained in safety procedures?

Yes, all associates participate in safety awareness and maintain a safe work environment as part of their responsibilities.

Will I receive training for my role?

Yes, new associates will receive training on customer service practices, operational procedures, and other relevant aspects of the job to ensure they are well-prepared to succeed.

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The TJX Companies, Inc.

Retail & Consumer Goods
Industry
1-10
Employees

Mission & Purpose

TJX is the leading off-price apparel and home fashions retailer in the U.S. and worldwide, with four global home offices, seven brands, nearly 4,700 stores in nine countries, and five distinctive branded e-commerce sites. As Associates, we make a difference with our contributions—collaborating in delighting shoppers with hidden treasures.

Benefits

  • Competitive Compensation

  • Well-being Programs

  • Associate Discounts

  • Time Off

  • Flexibility to Support Work-Life Balance