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Retail Sales Associate

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MARSHALLS LLC

9d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Middletown

AI generated summary

  • You must have excellent customer service skills, a flexible schedule, strong communication and organizational abilities, multi-tasking skills, and retail experience is preferred.
  • You will engage customers, process transactions, uphold store standards, promote programs, maintain cleanliness, support a positive culture, and contribute to safety and shrink reduction efforts.

Requirements

  • Possesses excellent customer service skills
  • Able to work a flexible schedule to support business needs
  • Possesses strong communication and organizational skills with attention to detail
  • Capable of multi-tasking
  • Able to respond appropriately to changes in direction or unexpected situations
  • Capable of lifting heavy objects with or without reasonable accommodation
  • Works effectively with peers and supervisors
  • Retail customer experience preferred

Responsibilities

  • Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business.
  • Role models established customer experience practices with internal and external customers
  • Supports and embodies a positive store culture through honesty, integrity, and respect
  • Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
  • Promotes credit and loyalty programs
  • Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
  • Accurately processes and prepares merchandise for the sales floor following company procedures and standards
  • Initiates and participates in store recovery as needed throughout the day
  • Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
  • Provides and accepts recognition and constructive feedback
  • Adheres to all labor laws, policies, and procedures
  • Supports and participates in store shrink reduction goals and programs
  • Participates in safety awareness and maintains a safe environment
  • Other duties as assigned

FAQs

What is the main responsibility of a Retail Sales Associate at Marshalls?

The main responsibility is to deliver a highly satisfied customer experience by engaging with customers, maintaining a clean and organized store environment, and adhering to operational and merchandise standards.

What customer experience practices are expected from a Retail Sales Associate?

Associates are expected to role model established customer experience practices with both internal and external customers, supporting a positive store culture through honesty, integrity, and respect.

Are Retail Sales Associates responsible for handling cash transactions?

Yes, Retail Sales Associates are responsible for accurately ringing customer purchases and returns while counting change back to customers according to established operating procedures.

Is it necessary to promote credit and loyalty programs?

Yes, promoting credit and loyalty programs is a part of the Retail Sales Associate's responsibilities.

What kind of schedule is expected for a Retail Sales Associate?

Associates are expected to work a flexible schedule to support business needs.

Is previous retail experience required for this position?

While retail customer experience is preferred, it is not explicitly stated as required for this position.

What benefits are offered to Retail Sales Associates?

Benefits include an associate discount, employee assistance program (EAP), 401(k) with contributions, child care and cell phone discounts, health insurance options, paid time off, and more, depending on service and hours requirements.

How does TJX Companies promote a supportive work environment?

TJX maintains an open door policy, fosters collaboration and diversity, and strives to provide a competitive salary and benefits package.

What is the starting pay range for a Retail Sales Associate at Marshalls?

The starting pay range is between $16.35 to $16.85 per hour, depending on relevant skills, qualifications, and experience.

Does TJX consider applicants without regard to personal characteristics?

Yes, TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or other protected statuses.

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MARSHALLS LLC

MARSHALLS LLC is a retail company based out of Shelton, CT, United States

Retail & Consumer Goods
Industry
1-10
Employees
1995
Founded Year

Mission & Purpose

Marshalls, based in the United States, is a chain of off-price retail stores that offer a wide range of discounted brand-name clothing, accessories, and home goods. Their ultimate mission is to provide customers with quality merchandise at competitive prices, offering a diverse selection that includes apparel for men, women, and children, as well as home decor items and accessories. The purpose of Marshalls is to offer a treasure-hunt shopping experience where customers can find high-value products from popular brands at significant savings compared to regular retail prices. They aim to deliver a satisfying shopping experience that combines quality, variety, and affordability across their network of stores in the United States.