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Retail Sales Associate

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The TJX Companies, Inc.

3d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • East Hartford

AI generated summary

  • You need excellent customer service skills, flexibility, strong communication and organizational abilities, and the capacity to lift heavy objects. Retail experience is preferred.
  • You will engage customers, process transactions, maintain store cleanliness, support merchandising standards, promote programs, and participate in safety and shrink reduction efforts.

Requirements

  • Possesses excellent customer service skills
  • Able to work a flexible schedule to support business needs
  • Possesses strong communication and organizational skills with attention to detail
  • Capable of multi-tasking
  • Able to respond appropriately to changes in direction or unexpected situations
  • Capable of lifting heavy objects with or without reasonable accommodation
  • Works effectively with peers and supervisors
  • Retail customer experience preferred

Responsibilities

  • Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business.
  • Role models established customer experience practices with internal and external customers
  • Supports and embodies a positive store culture through honesty, integrity, and respect
  • Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
  • Promotes credit and loyalty programs
  • Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
  • Accurately processes and prepares merchandise for the sales floor following company procedures and standards
  • Initiates and participates in store recovery as needed throughout the day
  • Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
  • Provides and accepts recognition and constructive feedback
  • Adheres to all labor laws, policies, and procedures
  • Supports and participates in store shrink reduction goals and programs
  • Participates in safety awareness and maintains a safe environment
  • Other duties as assigned

FAQs

What is the role of a Retail Sales Associate at TJ Maxx?

The Retail Sales Associate is responsible for delivering a highly satisfied customer experience, engaging with customers, maintaining a clean store environment, and adhering to operational and merchandise standards.

What qualities are we looking for in potential candidates?

We are looking for individuals who possess excellent customer service skills, strong communication and organizational skills, the ability to multi-task, and the capacity to respond appropriately to changes in direction or unexpected situations.

Is retail customer experience required for this position?

While retail customer experience is preferred, it is not an absolute requirement for the position.

What are the working hours for a Retail Sales Associate?

Retail Sales Associates are expected to work a flexible schedule to support business needs, which may include evenings, weekends, and holidays.

What are the benefits associated with this position?

Benefits include an associate discount, Employee Assistance Programs (EAP), 401(k) with match for eligible employees, medical/dental/vision insurance, paid time off, and various discounts on services like child care and insurance.

What is the starting pay for this position?

The starting pay range for a Retail Sales Associate is $16.35 to $16.85 per hour, depending on factors such as relevant skills, qualifications, and experience.

How does TJX Companies support diversity in the workplace?

TJX Companies embraces diversity and is committed to providing equal employment opportunities without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or other protected statuses.

Are there opportunities for career growth within the company?

Yes, there are abundant opportunities for growth and career development within TJX Companies, allowing employees to learn and thrive in various roles.

What safety measures are in place for employees?

Employees are encouraged to participate in safety awareness programs and maintain a safe environment in the workplace.

How does TJX handle applicants with arrest or conviction records?

TJX considers applicants with arrest or conviction records for employment in accordance with applicable laws.

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The TJX Companies, Inc.

Retail & Consumer Goods
Industry
1-10
Employees

Mission & Purpose

TJX is the leading off-price apparel and home fashions retailer in the U.S. and worldwide, with four global home offices, seven brands, nearly 4,700 stores in nine countries, and five distinctive branded e-commerce sites. As Associates, we make a difference with our contributions—collaborating in delighting shoppers with hidden treasures.

Benefits

  • Competitive Compensation

  • Well-being Programs

  • Associate Discounts

  • Time Off

  • Flexibility to Support Work-Life Balance