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Retail Sales Associate

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MARSHALLS LLC

1mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Issaquah

AI generated summary

  • You need excellent customer service skills, flexibility in schedule, strong communication and organizational abilities, multi-tasking capabilities, and the ability to lift heavy objects. Retail experience is preferred.
  • You will engage customers, process transactions, maintain store organization, promote programs, ensure safety, and support team culture while adhering to operational standards.

Requirements

  • Possesses excellent customer service skills
  • Able to work a flexible schedule to support business needs
  • Possesses strong communication and organizational skills with attention to detail
  • Capable of multi-tasking
  • Able to respond appropriately to changes in direction or unexpected situations
  • Capable of lifting heavy objects with or without reasonable accommodation
  • Works effectively with peers and supervisors
  • Retail customer experience preferred

Responsibilities

  • Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business.
  • Role models established customer experience practices with internal and external customers
  • Supports and embodies a positive store culture through honesty, integrity, and respect
  • Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
  • Promotes credit and loyalty programs
  • Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
  • Accurately processes and prepares merchandise for the sales floor following company procedures and standards
  • Initiates and participates in store recovery as needed throughout the day
  • Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
  • Provides and accepts recognition and constructive feedback
  • Adheres to all labor laws, policies, and procedures
  • Supports and participates in store shrink reduction goals and programs
  • Participates in safety awareness and maintains a safe environment
  • Other duties as assigned

FAQs

What is the primary responsibility of a Retail Sales Associate at Marshalls?

The primary responsibility is to deliver a highly satisfied customer experience by engaging with customers, maintaining a clean and organized store environment, and adhering to operational and merchandise standards.

Are there opportunities for career growth in this position?

Yes, there are abundant opportunities for growth and development within the TJX Companies, allowing employees to explore various roles and responsibilities.

What skills are we looking for in a candidate?

We are looking for excellent customer service skills, strong communication and organizational skills, attention to detail, the ability to multi-task, and the capacity to respond to changes in direction or unexpected situations.

Is prior retail experience required for this position?

While prior retail customer experience is preferred, it is not strictly required; we value a willingness to learn and provide exceptional customer service.

What benefits are offered to employees at Marshalls?

Employees receive a range of benefits including associate discounts, 401(k) contributions, medical/dental/vision coverage, paid parental leave, scholarships, and various insurance options.

What is the pay range for this position?

The starting pay range for this position is $16.66 to $17.16 per hour, with the full range being $16.66 to $25.80 per hour based on skills, qualifications, and experience.

Is there a flexible work schedule?

Yes, the position requires the ability to work a flexible schedule to support business needs.

What measures does Marshalls take to ensure a safe working environment?

Marshalls prioritizes safety awareness and maintains a safe environment for all employees and customers.

Are accommodations available for individuals with disabilities?

Yes, TJX provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable laws.

Will my application be considered if I have an arrest or conviction record?

Yes, applicants with arrest or conviction records will be considered for employment.

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MARSHALLS LLC

MARSHALLS LLC is a retail company based out of Shelton, CT, United States

Retail & Consumer Goods
Industry
1-10
Employees
1995
Founded Year

Mission & Purpose

Marshalls, based in the United States, is a chain of off-price retail stores that offer a wide range of discounted brand-name clothing, accessories, and home goods. Their ultimate mission is to provide customers with quality merchandise at competitive prices, offering a diverse selection that includes apparel for men, women, and children, as well as home decor items and accessories. The purpose of Marshalls is to offer a treasure-hunt shopping experience where customers can find high-value products from popular brands at significant savings compared to regular retail prices. They aim to deliver a satisfying shopping experience that combines quality, variety, and affordability across their network of stores in the United States.