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Retail Sales Associate - Assembly Row

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Athleta

18d ago

  • Job
    Part-time
    Entry Level / Graduate
  • Hospitality & Retail
  • Somerville

AI generated summary

  • You must be a skilled communicator, problem solver, and proactively handle customer interactions to succeed in this dynamic retail sales associate role.
  • You will provide expert customer service, assist with merchandise location, offer style advice, promote loyalty programs, utilize omni channel offerings, support various store processes, and be responsive to requests.

Requirements

  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training

Responsibilities

  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support

FAQs

What are the main responsibilities of a Retail Sales Associate at Assembly Row?

The main responsibilities include engaging and connecting with customers, providing excellent customer service, being an expert in product knowledge, educating and inspiring customers, offering information on merchandise assortment and promotions, executing operational processes effectively, and building brand loyalty.

What skills are required to be successful as a Retail Sales Associate at Assembly Row?

Successful Retail Sales Associates should have excellent customer service skills, strong communication abilities, product knowledge, the ability to educate and inspire customers, efficiency in executing operational processes, and a passion for the brand.

How important is building brand loyalty in this role?

Building brand loyalty is a key aspect of the Retail Sales Associate role at Assembly Row. By bringing the brand to life for customers and delivering excellent service and product knowledge, Retail Sales Associates can increase customer loyalty and drive repeat business.

Are there opportunities for growth and advancement in this role?

Yes, there are opportunities for growth and advancement within the Retail Sales Associate role at Assembly Row. By demonstrating strong performance, product knowledge, and customer service skills, Retail Sales Associates can progress to higher levels within the organization.

Retail & Consumer Goods
Industry
1001-5000
Employees

Mission & Purpose

We believe that being fit and active makes life richer and bigger than it could possibly be otherwise. And we’re always looking for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences. Collaboration is a real thing here. Because we know that individually we’re strong; but together we’re unstoppable. Athleta is a certified B Corp, which means we put people and planet right up there with profit, and we’re committed to using business as a force for good. If all this has you nodding “yes,” we’d love to hear from you.