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Retail Sales Associate - Avenue At White Marsh

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Old Navy

2mo ago

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • Baltimore

AI generated summary

  • You must be a good communicator who can utilize technology effectively, problem-solve, handle customer interactions professionally, and continually learn and improve to meet goals.
  • You will provide exceptional customer service, assist with finding merchandise, offer style suggestions, promote loyalty programs, support various store processes, and ensure a seamless customer experience.

Requirements

  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training

Responsibilities

  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support

FAQs

What will my main responsibilities be as a Retail Sales Associate at Avenue At White Marsh?

Your main responsibilities will include engaging with customers, providing excellent customer service, being knowledgeable about products, informing customers about promotions and events, and efficiently executing operational processes.

What skills do I need to have to be successful in this role?

To be successful in this role, you should have excellent customer service skills, be knowledgeable about the products you are selling, have strong communication skills, and be able to work efficiently and effectively.

How can I help build brand loyalty with customers?

You can help build brand loyalty with customers by providing excellent customer service, being knowledgeable about the products and offerings, and creating a positive and memorable shopping experience for customers.

What should I do if I have a question about a product or promotion?

If you have a question about a product or promotion, you should ask a supervisor or manager for assistance. They will be able to provide you with the information you need to help the customer.

How important is it to meet productivity goals in this role?

Meeting productivity goals is important in this role as it helps drive sales and contribute to the success of the store. By meeting or exceeding productivity goals, you help ensure the success of the business and contribute to your own success as well.

Old Navy

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.