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Retail Sales Associate - Broadway Plaza



14d ago

  • Job
    Entry Level / Graduate
  • Hospitality & Retail
  • Walnut Creek

AI generated summary

  • You must be a proactive problem solver, effective communicator, and customer-focused team player. Be open to learning, adaptable to change, and exhibit professionalism in customer interactions.
  • You will provide exceptional customer service, offer style suggestions, promote loyalty programs, support various processes, and ensure a premium shopping experience at a retail store in Broadway Plaza.


  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training


  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support


What are the main responsibilities of a Retail Sales Associate at Broadway Plaza?

The main responsibilities include providing excellent customer service, being knowledgeable about product offerings, informing customers about store promotions and events, and executing operational processes efficiently.

What is the goal of a Retail Sales Associate at Broadway Plaza?

The goal is to bring the brand to life for customers, build brand loyalty, and deliver with productivity.

How should a Retail Sales Associate engage with customers at Broadway Plaza?

Retail Sales Associates should connect with customers by providing excellent customer service, educating them about product offerings, and inspiring and outfitting them with the merchandise.

What information should a Retail Sales Associate provide to customers at Broadway Plaza?

Retail Sales Associates should offer information on the current merchandise assortment, store promotions and events, as well as execute operational processes effectively.

How can a Retail Sales Associate build brand loyalty at Broadway Plaza?

Retail Sales Associates can build brand loyalty by bringing the brand to life for customers, providing excellent customer service, and educating and inspiring customers with product knowledge.

Retail & Consumer Goods

Mission & Purpose

We believe that being fit and active makes life richer and bigger than it could possibly be otherwise. And we’re always looking for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences. Collaboration is a real thing here. Because we know that individually we’re strong; but together we’re unstoppable. Athleta is a certified B Corp, which means we put people and planet right up there with profit, and we’re committed to using business as a force for good. If all this has you nodding “yes,” we’d love to hear from you.