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Retail Sales Associate - Camelback Colonnade

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Old Navy

22d ago

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • Phoenix

AI generated summary

  • You must be a good communicator, problem solver, and able to handle customer interactions professionally. Continuous improvement and willingness to learn are key.
  • You will provide premium customer experiences, assist with merchandise, offer style suggestions, promote loyalty programs, support various processes, and ensure efficient communication and support.

Requirements

  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training

Responsibilities

  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support

FAQs

What is the main responsibility of a Retail Sales Associate at Camelback Colonnade?

The main responsibility of a Retail Sales Associate at Camelback Colonnade is to engage and connect with customers, provide excellent customer service, and be an expert in product knowledge.

What are some of the tasks Retail Sales Associates will perform in this role?

Retail Sales Associates will educate, inform, inspire, and outfit customers, offer information on current merchandise assortment and store promotions, execute operational processes effectively, and build brand loyalty.

How important is delivering excellent customer service in this role?

Delivering excellent customer service is essential in this role as it helps bring the brand to life for customers, builds brand loyalty, and contributes to overall productivity.

What skills are required to be successful as a Retail Sales Associate at Camelback Colonnade?

Successful Retail Sales Associates should have strong communication skills, be knowledgeable about products, have a passion for customer service, be able to multitask, and have a positive attitude.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.