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Retail Sales Associate - Carolina Pavilion


Old Navy

28d ago

  • Job
    Entry Level
  • Hospitality & Retail
  • Charlotte

AI generated summary

  • You must be a skilled communicator, problem solver, and quick learner who can handle customer interactions and issues professionally in a retail sales environment. Ability to use technology effectively and work well with a team is a must.
  • You will be expected to leverage selling behaviors, provide a premium customer experience, assist and advise customers, promote loyalty programs, support various processes, and maintain courteous and responsive communication.


  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training


  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support


What is the primary focus of a Retail Sales Associate at Carolina Pavilion?

The primary focus of a Retail Sales Associate at Carolina Pavilion is to engage with customers, provide excellent customer service, offer information on merchandise assortment and promotions, and build brand loyalty.

What skills are required to be successful in this role?

To be successful as a Retail Sales Associate at Carolina Pavilion, you should have strong communication skills, be knowledgeable about the products, be able to provide excellent customer service, and be efficient in executing operational processes.

What is the main goal of a Retail Sales Associate at Carolina Pavilion?

The main goal of a Retail Sales Associate at Carolina Pavilion is to bring the brand to life for customers, build brand loyalty, and deliver excellent customer service with productivity.

How important is product knowledge in this role?

Product knowledge is essential for a Retail Sales Associate at Carolina Pavilion as it helps educate, inform, and inspire customers, ultimately leading to a better shopping experience and increased sales.

What opportunities for advancement are available for Retail Sales Associates at Carolina Pavilion?

Retail Sales Associates at Carolina Pavilion have the opportunity to advance to roles such as Assistant Store Manager, Store Manager, or other leadership positions within the company.

Retail & Consumer Goods

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.