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Retail Sales Associate - Charlotte Prem Outlet


Old Navy

14d ago

  • Job
    Entry Level / Graduate
  • Hospitality & Retail
  • Charlotte

AI generated summary

  • You must be a skilled communicator, problem solver, and learner with a focus on customer service, able to handle interactions professionally and efficiently.
  • You will provide a premium customer experience, assist with locating merchandise, offer style suggestions, promote loyalty programs, support various retail processes, and provide courteous and responsive assistance.


  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training


  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support


What are the main responsibilities of a Retail Sales Associate at Charlotte Prem Outlet?

The main responsibilities include engaging with customers to provide excellent customer service, being an expert on products to educate and inspire customers, informing customers about current merchandise assortment and store promotions, executing operational processes efficiently, and building brand loyalty.

How important is customer service in this role?

Customer service is essential in this role as it is important to engage with customers, provide a positive experience, and build brand loyalty.

What skills are necessary to be successful as a Retail Sales Associate at Charlotte Prem Outlet?

Necessary skills include strong communication and interpersonal skills, product knowledge, the ability to educate and inspire customers, efficiency in executing operational processes, and a focus on building brand loyalty.

How does this role contribute to the overall success of the store?

This role contributes to the overall success of the store by providing excellent customer service, educating and inspiring customers to make purchases, executing operational processes efficiently, and building brand loyalty, ultimately driving sales and productivity.

Retail & Consumer Goods

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.