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Retail Sales Associate - Chesterfield T/C (11am-5pm)


Old Navy

15d ago

  • Job
    Entry Level / Graduate
  • Hospitality & Retail
  • Richmond

AI generated summary

  • You must be a strong communicator, problem solver, and open to feedback to succeed in this retail sales associate role at Old Navy. Prioritize customer service and continuous improvement to meet goals.
  • You will assist customers, provide style suggestions, promote loyalty programs, support various processes, and ensure a premium customer experience at Old Navy in Chesterfield T/C.


  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training


  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support


What are the main responsibilities of a Retail Sales Associate at Chesterfield T/C?

The main responsibilities include providing excellent customer service, being an expert on the products, educating and inspiring customers, sharing information on store promotions and events, and executing operational processes efficiently.

What skills are important for someone applying for this position?

Important skills for this position include strong communication skills, a customer-focused attitude, product knowledge, ability to work effectively in a team, and attention to detail.

What are the typical working hours for this position?

The typical working hours for this position are from 11am to 5pm.

How does a Retail Sales Associate contribute to building brand loyalty?

A Retail Sales Associate contributes to building brand loyalty by bringing the brand to life for customers, providing excellent customer service, and creating a positive shopping experience.

Is training provided for this position?

Yes, training will be provided to ensure Retail Sales Associates are knowledgeable about the products and equipped to provide excellent customer service.

Retail & Consumer Goods

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.