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Retail Sales Associate - Coddingtown Mall

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Old Navy

1mo ago

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • Santa Rosa

AI generated summary

  • You must be a tech-savvy problem solver, adept at communication and customer service, willing to learn and adapt on the job at Old Navy in Coddingtown Mall.
  • You will provide a premium customer experience by assisting with merchandise, offering style suggestions, promoting loyalty programs, and supporting various processes in a retail environment.

Requirements

  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training

Responsibilities

  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support

FAQs

What are the main responsibilities of a Retail Sales Associate at Coddingtown Mall?

The main responsibilities include engaging with customers to provide excellent customer service, becoming an expert in product knowledge to educate and inspire customers, informing customers about current merchandise assortment and store promotions, executing operational processes effectively, and building brand loyalty.

What skills are important for a Retail Sales Associate at Coddingtown Mall?

Important skills for this role include excellent customer service skills, product knowledge, the ability to communicate effectively, organization and time management skills, and a strong work ethic.

How would you describe the work environment at Coddingtown Mall for a Retail Sales Associate?

The work environment is fast-paced and customer-focused, with opportunities to engage with a diverse range of customers. Teamwork and collaboration are important as well as delivering on productivity and meeting sales goals.

What opportunities for growth and development are available for Retail Sales Associates at Coddingtown Mall?

Retail Sales Associates have the opportunity to develop their skills in customer service, sales, and product knowledge. There may also be opportunities for advancement within the company based on performance and leadership potential.

Old Navy

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.