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Retail Sales Associate - Congressional Plaza



24d ago

  • Job
    Entry Level
  • Hospitality & Retail
  • Rockville

AI generated summary

  • You must be a problem-solving, customer-focused communicator who is tech-savvy, adaptable, and eager to learn to succeed in this role.
  • You will be expected to provide a premium customer experience by assisting, selling, and educating customers about our brand, products, and loyalty programs in a retail environment.


  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training


  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support


What is the main focus of the Retail Sales Associate position at Congressional Plaza?

The main focus of the Retail Sales Associate position at Congressional Plaza is to engage and connect with customers, provide excellent customer service, educate customers on products, inform them about store promotions and events, and effectively execute operational processes.

What are the key responsibilities of a Retail Sales Associate at Congressional Plaza?

The key responsibilities of a Retail Sales Associate at Congressional Plaza include engaging and connecting with customers, providing excellent customer service, being an expert on product knowledge, educating and informing customers about merchandise assortment, store promotions, and events, and executing operational processes efficiently.

What is the goal of a Retail Sales Associate at Congressional Plaza?

The goal of a Retail Sales Associate at Congressional Plaza is to bring the brand to life for customers, build brand loyalty, deliver with productivity, and ensure customer satisfaction through excellent service and product knowledge.

Retail & Consumer Goods

Mission & Purpose

We believe that being fit and active makes life richer and bigger than it could possibly be otherwise. And we’re always looking for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences. Collaboration is a real thing here. Because we know that individually we’re strong; but together we’re unstoppable. Athleta is a certified B Corp, which means we put people and planet right up there with profit, and we’re committed to using business as a force for good. If all this has you nodding “yes,” we’d love to hear from you.