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Retail Sales Associate - Cross County S/C


Old Navy

24d ago

  • Job
    Entry Level
  • Hospitality & Retail
  • New York City

AI generated summary

  • You must be a skilled communicator, tech-savvy, problem solver, and customer service-oriented individual who is eager to learn, take feedback, and adapt to changing situations in a retail environment.
  • You will be expected to provide a premium customer experience by assisting, offering styling suggestions, promoting loyalty programs, and supporting various store processes. Efficiently locate merchandise, answer questions accurately, and ensure a frictionless customer experience.


  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training


  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support


What will my main responsibilities be as a Retail Sales Associate at Cross County S/C?

As a Retail Sales Associate at Cross County S/C, your main responsibilities will include engaging and connecting with customers, providing excellent customer service, being an expert on products to educate and inform customers, offering information on current merchandise assortment and store promotions, executing operational processes efficiently, and building brand loyalty.

How will I be trained for this position?

As a Retail Sales Associate at Cross County S/C, you will receive training on product knowledge, customer service techniques, store operations, and brand messaging. You will also have the opportunity to shadow experienced team members and participate in ongoing training sessions to enhance your skills.

What are the key qualities needed to be successful in this role?

To be successful as a Retail Sales Associate at Cross County S/C, key qualities include strong communication skills, a passion for customer service, a positive attitude, a willingness to learn and adapt, a friendly and outgoing personality, and the ability to work well in a team environment.

Will I be required to meet sales goals in this position?

Yes, as a Retail Sales Associate at Cross County S/C, you will be expected to meet sales goals by engaging with customers, providing exceptional service, and driving product knowledge to increase sales. You will also be responsible for promoting store promotions and events to increase customer traffic and sales.

How will my performance be evaluated in this role?

Your performance as a Retail Sales Associate at Cross County S/C will be evaluated based on customer feedback, sales numbers, productivity, teamwork, adherence to operational processes, and overall contribution to the brand's success. Feedback will be provided regularly to help you improve and grow in your role.

Retail & Consumer Goods

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.