Logo of Huzzle

Retail Sales Associate - Crossgates Mall



24d ago

  • Job
    Entry Level / Graduate
  • Hospitality & Retail
  • Albany

AI generated summary

  • You must be a good communicator, problem solver, and have excellent customer service skills. Embrace technology, be a quick learner, and handle interactions with customers professionally.
  • You will assist customers, offer style advice, promote loyalty programs, support sales processes, and provide a premium customer experience at Athleta in Crossgates Mall.


  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training


  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support


What are the main responsibilities of a Retail Sales Associate at Crossgates Mall?

The main responsibilities include engaging and connecting with customers, providing excellent customer service, being an expert on products, educating and inspiring customers, offering information on merchandise assortment, promotions and events, and executing operational processes effectively.

What is the goal of a Retail Sales Associate at Crossgates Mall?

The goal is to bring the brand to life for customers, build brand loyalty, and deliver with productivity.

How should a Retail Sales Associate interact with customers?

Retail Sales Associates should engage with customers, offer information on products and promotions, provide excellent customer service, and create a positive shopping experience for customers.

What skills are important for a Retail Sales Associate at Crossgates Mall?

Important skills include product knowledge, salesmanship, customer service, communication, and ability to execute operational processes efficiently.

Retail & Consumer Goods

Mission & Purpose

We believe that being fit and active makes life richer and bigger than it could possibly be otherwise. And we’re always looking for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences. Collaboration is a real thing here. Because we know that individually we’re strong; but together we’re unstoppable. Athleta is a certified B Corp, which means we put people and planet right up there with profit, and we’re committed to using business as a force for good. If all this has you nodding “yes,” we’d love to hear from you.