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Retail Sales Associate (Early Morning) - Centre at Post Oak

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Old Navy

21d ago

  • Job
    Part-time
    Entry & Junior Level
  • Hospitality & Retail
  • Houston

AI generated summary

  • You must be a skilled communicator, problem solver, and quick learner. Customer service focused, able to handle interactions professionally and efficiently. Willing to learn and adapt to meet sales goals.
  • You will be expected to provide a premium customer experience by assisting, locating merchandise, offering style suggestions, promoting loyalty programs, supporting various processes, and being responsive to all requests.

Requirements

  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training

Responsibilities

  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support

FAQs

What are the main responsibilities of a Retail Sales Associate at Centre at Post Oak?

As a Retail Sales Associate at Centre at Post Oak, your main responsibilities include engaging with customers, providing excellent customer service, educating customers on products, informing them about promotions and events, and executing operational processes efficiently.

What skills are required to be successful in this role as a Retail Sales Associate at Centre at Post Oak?

To be successful in this role, you should have excellent customer service skills, product knowledge, the ability to effectively communicate with customers, strong attention to detail, and the ability to multitask in a fast-paced retail environment.

How will I be trained to become an expert in product knowledge as a Retail Sales Associate at Centre at Post Oak?

You will receive comprehensive training on product knowledge from our experienced team members. Additionally, you will have opportunities to attend product training sessions and workshops to ensure you are well-equipped to educate and inform customers about our merchandise assortment.

How can I build brand loyalty and deliver productivity as a Retail Sales Associate at Centre at Post Oak?

To build brand loyalty, you should focus on providing exceptional customer service, creating a positive shopping experience for customers, and representing the brand in a positive light. By being knowledgeable about our products and promotions, executing operational processes efficiently, and engaging with customers, you can deliver with productivity and build brand loyalty.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.