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Retail Sales Associate (Early Morning) - Crabtree Valley


Old Navy

21d ago

  • Job
    Entry Level / Graduate
  • Hospitality & Retail
  • Raleigh

AI generated summary

  • You must be a good communicator and problem solver, able to handle customer interactions professionally, learn quickly, and use technology effectively to meet sales goals. Be open to feedback, always learning, and take action when needed.
  • You will assist customers, offer style suggestions, promote loyalty programs, and support various store processes to ensure a premium customer experience.


  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training


  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support


What are the main responsibilities of a Retail Sales Associate at Crabtree Valley?

The main responsibilities include engaging with customers to provide excellent customer service, being knowledgeable about our products, educating and inspiring customers, providing information on store promotions and events, and effectively executing operational processes.

What is the goal of a Retail Sales Associate at Crabtree Valley?

The goal is to bring our brand to life for customers, build brand loyalty, and deliver with productivity.

What skills are important for a Retail Sales Associate at Crabtree Valley?

Important skills include excellent customer service, product knowledge, communication, and the ability to execute operational processes efficiently.

How can a Retail Sales Associate at Crabtree Valley build brand loyalty?

By engaging with customers, providing excellent customer service, and representing the brand in a positive and knowledgeable manner.

What should a Retail Sales Associate at Crabtree Valley focus on when interacting with customers?

They should focus on educating, informing, inspiring, and outfitting the customer with the products that best suit their needs.

Retail & Consumer Goods

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.