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Retail Sales Associate (Early Morning) - Glendale Town Center


Old Navy

14d ago

  • Job
    Entry Level / Graduate
  • Hospitality & Retail
  • Indianapolis

AI generated summary

  • You must be a good communicator, problem solver, and have the ability to handle customer interactions courteously and professionally. Be open to feedback, always learning, and able to utilize technology effectively.
  • You will assist customers, offer style suggestions, promote loyalty programs, support various processes, and provide a premium customer experience in a retail setting.


  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training


  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support


What are the key responsibilities of a Retail Sales Associate at Glendale Town Center?

A Retail Sales Associate at Glendale Town Center is responsible for engaging and connecting with customers, providing excellent customer service, being an expert in products, educating customers on merchandise assortment, store promotions and events, executing operational processes effectively and efficiently, and building brand loyalty while delivering with productivity.

What skills are required to excel in this role?

To excel as a Retail Sales Associate at Glendale Town Center, you should have strong customer service skills, be knowledgeable about products, have excellent communication skills, be able to work effectively in a team, have the ability to multitask, be detail-oriented, and possess a positive and energetic attitude.

What is the work schedule like for a Retail Sales Associate at Glendale Town Center?

The work schedule for a Retail Sales Associate at Glendale Town Center may involve early morning shifts, as well as evenings and weekends to accommodate customer traffic patterns. Flexibility in schedule is important in this role.

How should a Retail Sales Associate handle customer inquiries and complaints?

A Retail Sales Associate at Glendale Town Center should handle customer inquiries and complaints with patience, empathy, and professionalism. They should listen attentively to customer concerns, offer solutions or assistance, escalate issues if necessary, and ensure that the customer leaves satisfied with their experience.

Retail & Consumer Goods

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.